Customer Service Engineer

Siemens Healthineers AG; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Generous pension contribution

Company vehicle

26 days holiday + bank holidays

Bonus and share scheme

Private medical insurance & flexible;

CSR volunteering days

24/7 employee assistance programme

Apprenticeship levy for external quals

Job summary

Siemens Healthineers AG is recruiting a Customer Service Engineer to install, troubleshoot, repair and maintain state-of-the-art imaging equipment at customer sites in London and surrounding areas. The role offers a competitive base salary plus a company car, bonus and overtime, with regular training in Europe and the USA.

The field-based position requires independent work, travel to customer sites and rotating weekend coverage.

Qualifications

• HNC/HND in Electronics, Engineering, or related field.
• Field service experience preferred, with fault finding on electronic/medical equipment.
• Strong IT, Microsoft Office and networking skills.
• Excellent customer-facing skills with stakeholders at all levels.
• Full UK driving license.

Responsibilities

• Install, troubleshoot, repair and maintain Siemens Healthineers medical imaging equipment at customer sites.
• Work with Customer Care Centre to service within designated product range.
• Ensure parts are processed per policy; maintain test equipment.
• Escalate issues to maintain customer satisfaction and meet contractual obligations.
• Provide out-of-hours technical service and weekend support when required.
• Attend product training courses in Europe and USA to build competence.

Skills

Field service experience

Customer facing

Driving license

IT skills

Education

HNC/HND in Electronics or related field

Tools

Microsoft Office

Networking infrastructure

Job description

Job Requirements Customer Service Engineer - Medical Imaging Equipment - Field based (London & Surrounding area) Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1)

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally.

This is a field role with considerable independence travelling to and working at customer sites.

The role is primarily weekdays, with 12 weekend days rotated over a 12-month period.

What are my responsibilities?

• Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
• Ensure material parts are processed in accordance with policy
• Maintain all test equipment, tools and company property in good and working order
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met
• Maintain good communications and team working with all Managers and Colleagues
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times
• Identify any opportunities to improve efficiency and effectiveness of team processes.
• Complete personal administration and company mandatory training in a timely and accurate manner
• When applicable provide out of hours technical service support and complete individual mandatory weekend working provision
• Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers
• Work as part of a multidisciplinary team within customer services to ensure our company values are achieved

Work Experience

• HNC/HND in an Electronics, Engineering, or related field
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment.
• You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
• You must hold a full UK driving license

Additional Information

• Area covered is largely but not exclusively London and surrounding areas
• A flexible approach to travel
• Essential training will be required in our European and USA training centres
• Candidates can expect to spend on average 4 hours travelling each day
• A mentoring training program will be assigned to you to assist your journey and development

Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process.

Benefits

• Generous pension contribution
• Company vehicle
• 26 days holiday + bank holidays
• Bonus and share scheme
• Access to our flexible benefits from private medical insurance to financial guidance
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme
• Access to career development via apprenticeship levy to achieve external qualifications

Who we are

We are a team of more than 74,000 highly dedicated Healthineers in more than 70 countries.

As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.

Our portfolio is crucial for clinical decision-making and treatment pathways.

Our technologies touch an estimated 5 million patients globally every day.

Therefore, we are committed to helping our healthcare partners to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as leading the way in innovation of digital health and enterprise services.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas.

We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.

For everyone.

Everywhere.

Sustainably.

Equal Opportunity

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.