Regional Soft Services Manager - South

Chartwells Independent; United Kingdom; On-site; GBP 53,000; Full time

Job summary

A leading facilities management company in the UK is seeking an experienced Regional Soft Services Manager. This role involves overseeing security and cleaning operations across multiple locations, ensuring compliance, and managing relationships with clients. The ideal candidate should have over 2 years of area management experience and strong financial and stakeholder management skills. A full UK driving license and relevant certifications are required.

Qualifications

• 2+ years of area management experience overseeing soft services including security and cleaning.
• Experience managing multiple sites and in-house service delivery.
• Full UK driving licence required.
• Non-Frontline SIA Licence (current or previously held).
• IOSH and/or NEBOSH accreditation (or working towards) is beneficial.

Responsibilities

• Oversee contracts to ensure they meet budgets and performance targets.
• Maintain the highest safety and regulatory standards.
• Identify opportunities for service improvement and business expansion.
• Support bids, proposals, and business retention strategies.
• Build and maintain strong stakeholder relationships.
• Ensure consistency and high-quality service delivery across all operations.

Skills

Area management experience

Stakeholder management

Financial acumen

Service delivery management

Business retention

Job description

Regional Soft Services Manager – South
Up to £52,500 per annum (DOE) + Electric Company Car or Allowance
Location: South of the UK

We’re looking for an experienced Regional Soft Services Manager to oversee Security and Cleaning operations for a national contract in the South. This is a key client-facing role, managing service delivery, compliance, and site teams across multiple locations.

Sites within your remit currently include Midlands, South East and East of the UK and therefore we are looking for someone ideally located in and around the Luton area.

What You’ll Do:

• Financial Management – Overseeing contracts to ensure they meet budgets and performance targets.
• Quality & Compliance – Maintaining the highest safety and regulatory standards.
• Innovation & Growth – Identifying opportunities for service improvement and business expansion.
• Sales & Retention – Supporting bids, proposals, and business retention strategies.
• Client Relations – Building and maintaining strong stakeholder relationships.
• Service Excellence – Ensuring consistency and high-quality service delivery across all operations.

Who you are:

• 2+ years of area management experience overseeing soft services (must inc. security and cleaning)
• Experience managing multiple sites and in-house service delivery
• Strong stakeholder management skills, with a track record of client satisfaction.
• Commercial awareness and financial acumen.
• Experience in business growth and retention.
• Full UK driving licence.
• Non-Frontline SIA Licence (current or previously held).
• IOSH and/or NEBOSH accreditation (or working towards).

At 14forty, we’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

For more information about careers at 14forty and our benefits please visit:Careers at 14forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Job Reference: compass/TP/1428988/194436