Regional Service Technician

Nichols plc; Warrington; On-site; GBP 28,000 - 35,000; Full time

Job summary

Nichols plc, a leader in the soft drinks market, is seeking a Regional Service Technician for the North West. This role involves providing technical support, conducting maintenance, and fostering customer relationships within the leisure and hospitality sectors. Enjoy benefits like 25 days holiday, a generous pension scheme, and unique perks that promote a great work-life balance.

Benefits

25 days holiday

Annual bonus

Private medical cover option

Holiday home stay

Your birthday off

1 day a year for community volunteering

Qualifications

• Regional technical service experience in leisure or hospitality.
• Understanding of Out of Home market and technical equipment.
• Good oral and written communication skills.

Responsibilities

• Deliver customer technical support services and planned maintenance.
• Conduct customer surveys and identify technical solutions.
• Support business acquisition via onsite customer interactions.

Skills

Interpersonal skills

Proactive problem-solving

Customer service skills

Job description

We're Nichols plc - the home of Vimto, and there is no other business quite like ours!

We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products everyone loves.

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.

We’re well known for our famous purple drink it’s true, but it is our team of talented people that truly make us. We are actively always looking for difference and we are working hard to make sure all our practices are inclusive.

ABOUT THE OPPORTUNITY:

Regional Service Technician, covering the North West

You will have access to a company vehicle as part of this role.

Our Out of Home business delivers a comprehensive soft drinks solution for customers operating within leisure, catering and hospitality. We offer the widest range of post-mix brands, frozen drinks and coffee, giving customers the right product for their own customers. With our national distribution network and full service capability for supply, installation and equipment maintenance, we provide a complete and credible drinks offer!

The role of the Regional Service Technician is to effectively deliver customer technical support services in accordance with the planned and reactive maintenance schedules and complete all technical support administration & equipment processes to the required standard. The role supports new business acquisition processes through undertaking onsite customer surveys to identify appropriate technical solutions for equipment installs.

ABOUT THE ROLE:

• Responsible for completing 2nd line reactive maintenance technical services activities via telephone or on customer premises in line with agreed customer operating framework including out of hours
• Conducts customer surveys at customer premises, identify appropriate technical solution, logs RAG status and informs commercial team of output
• Review DPE Equipment requirements and process customer equipment allocation
• Installation of new equipment at customer premises in accordance with DPE install request.
• Undertakes planned maintenance activities on customer equipment in accordance with the schedule.
• Completes asset movement and uplift requests and logs returned equipment at depot/hub.
• Assesses viability of returned customer equipment and conducts repairs or commences asset write off process.
• Support the regional Delivery Operations teams to deliver products & consumables within agreed customer service levels.
• Contribute to the development of standard operating procedures and safe systems of work.
• Complete housekeeping and parts rotation in depot and be involved in the monthly equipment and consumable stock take.
• Develop good customer relationships in outlet.
• Respond professionally to customer complaints, resolving where able to do so or escalating for further investigation where required.
• Identifies potential sales opportunities and customer solutions when visiting customer premises.
• Management of allocated vehicle through adhering to regular maintenance and cleanliness requirements and completing daily vehicle checks to ensure safety before use.
• Ensure compliance to all legal, people, workplace & facilities management, technical, marketing and financial policies & practices.
• Ensure compliance with all mandatory training requirements & actively manage own development & learning opportunities.

WHAT YOU WILL NEED:

• Regional technical service experience, operating within a fast paced customer service environment ideally within leisure or hospitality
• Working as part of a team to achieve agreed customer service levels or team objectives
• Working in accordance with safe systems of work and standard operating procedures
• Understanding of the Out of Home market, products & equipment
• High level of technical capability across OOH equipment portfolio dependant on regional requirements
• Fgas capability where relevant
• Interpersonal skills and the ability to build relationships quickly & effectively across all levels and influence key stakeholders internally & externally
• Customer service and compliant response skills
• Proactive problem-solving & root cause analysis skills
• Knowledge of operational legal compliance (safety, quality, people, technical) and an understanding of governance frameworks
• Understanding of safe systems of work
• Asset stock management
• Knowledge of continuous improvement and change management processes
• Effective organisational skills and ability to multitask in a fast-paced environment
• Good oral and written communication skills
• Computer literate and digitally savvy with IT & business systems

BENEFITS OF WORKING @ NICHOLS PLC

No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:

• 25 days holiday (with opportunity to buy extra every year)
• A generous pension scheme
• Annual Bonus
• Save as you Earn Share Scheme
• Option to join our private medical cover scheme

AND LET’S NOT FORGET THE PERKS‿

We are also proud to offer:

• Holiday home stay
• Your birthday off work
• 1 day a year off work to volunteer in the community (you choose when and where)
• Help yourself to our drinks and slush drinks when at one of our sites
• Staff shop with discounts on our products

Join us and #findyourdifferent

While our people tell us Nichols plc is a great place to work, we know we can do more. We are committed to being an inclusive employer and are learning what this means every day.

We are striving to ensure we are building more diverse teams, we are at our best when we bring together our different life experiences, ways of thinking and individuality.

Any job offer is subject to an individual’s Right to Work in the UK. Unfortunately, we are unable to sponsor visas.

This position will be subject to a satisfactory Basic DBS check.