Regional Service & Spare parts Manager

Trelleborg Sealing Solutions; Hawarden; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working structure

Competitive compensation with bonus

Generous annual leave

Training and education investment

Travel opportunities

Job summary

Trelleborg Marine & Infrastructure is seeking a Regional Service and Spare Parts Manager to lead the regional service support function, optimise aftermarket growth and manage lifecycle support for vessels and customers globally.

The role requires strong leadership, customer relationship management and the ability to prioritise in a fast-moving marine service environment operating 24/7, 365 days a year. Office or remote based with global travel is expected.

Qualifications

• Bachelor’s degree in Electrical/Electronic Engineering or equivalent practical experience.
• CMI Level 5 Diploma in Management & Leadership or equivalent UK-regulated qualification.
• Proven service management experience in a customer-facing technical, marine or safety-critical environment.
• Experience leading teams, prioritising workload and performance.
• Experience supporting customers in a 24/7 service environment with out-of-hours escalations.

Responsibilities

• Lead and manage the Regional Service Support function for internal and external customers.
• Deliver regional service operations, aftermarket growth and spare parts management.
• Coordinate field engineers, technical support and service planning.
• Maintain a customer-focused approach while driving accountability across the team.

Skills

Service management

People leadership

Customer-facing

Field engineers coordination

Aftermarket growth

Lifecycle support

Communication

Problem solving

High-pressure work

Education

Bachelor’s degree in Electrical/Electronic Engineering

CMI Level 5 Diploma in Management & Leadership

Tools

None

Job description

Sista ansökningsdag 2026-11-08 Plats: GBR - Hawarden

Do you want to make a lasting difference for our customers and the environment?

Start shaping industry from the inside.

Who Are We

Trelleborg is a world leader in engineered polymer solutions for almost every industry in the world. And we are where we are because our talents brought us here.

At Trelleborg Marine & Infrastructure, we go beyond service, building lasting partnerships with engineers, contractors, and owners to deliver long-term solutions that make a real impact.

About The Job

As the Regional Service and Spare parts Manager, you will lead and manage the Regional Service Support function for internal and external customers, ensuring the Service Department delivers against TMSUK, TMS BU/BA and Trelleborg Group objectives. Your role requires strong customer relationship management, structured people leadership and the ability to prioritise multiple demands in a fast-moving marine service environment operating 24/7, 365 days a year. You will maintain a sales-minded, customer-focused approach while developing a capable, responsive and accountable service team that supports vessels, customers and internal stakeholders globally. Your role is responsible for the delivery of regional service operations, aftermarket growth, spare parts management and lifecycle support activities which maximise customer satisfaction, system availability and business performance.

What You Bring

• Bachelor’s degree in Electrical/Electronic Engineering or equivalent practical service, marine or technical management experience.
• CMI (Chartered Management Institute) Level 5 Diploma in Management & Leadership or equivalent UK-regulated professional qualification
• Proven service management experience in a customer-facing technical, marine, industrial or safety-critical environment.
• Experience managing people, workloads, priorities and performance within a structured operational team.
• Experience supporting customers in a fast-moving, reactive and planned service environment with out-of-hours and escalation requirements.
• Strong customer-facing experience, including issue resolution, complaint handling and relationship development.
• Experience co‑ordinating field engineers, technical support, service planning, spares, contractors or third-party stakeholders.
• Demonstrated success in driving aftermarket growth through service, spare parts sales, lifecycle support programmes and installed base development initiatives.
• Strong written and verbal communication, including professional customer updates, internal reporting and escalation briefings.
• Experience troubleshooting operational issues and driving practical, commercially balanced solutions.
• Self‑motivated, adaptable and able to work under pressure while maintaining service quality and customer confidence.

Work Environment

• Office or remote based, with regular interaction across field service, customer support, engineering and commercial teams.
• Involves regular domestic and global travel to support customers, vessels, yards, ports and regional service activity.
• Requires flexibility to support a 24/7, 365-day marine environment, including urgent customer escalations and out-of-hours working when needed.
• Includes virtual teamwork across multiple regions and time zones, requiring clear communication, prioritisation and follow-up.
• Can involve a high-paced workload with competing priorities, requiring calm judgement, practical decision-making and strong organisational discipline.

What We Offer

• A responsible and results-oriented task in an internationally active industrial company
• We provide an encouraging environment offering growth within the company while investing in your training/education
• Family and congenial working atmosphere with modern equipment
• Very attractive competitive compensation package inclusive of a bonus
• Generous annual leave
• Social and charity events participation
• Flexible working environment with hybrid structure

Application process

Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.

We provide an encouraging environment which offers growth within the company while investing in employee training/education. Our facility is a close and friendly community which allows you to brainstorm your ideas with other colleagues.

We encourage applications from people of all nationalities, religions, genders, sexual identities, different ages and people with disabilities.

At Trelleborg our people are shapingindustryfromtheinside