Regional Service Operations Lead - BMS & HVAC

learnd; Hemel Hempstead; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Healthcare benefits

Pension scheme

Cycle‑to‑Work

Job summary

Learnd is seeking a Service Operations Manager to lead the operational delivery and technical performance across Learnd’s South East & London City regions. You will oversee Lead Engineers, Small Works Managers, and Service Coordinators to ensure safe, efficient and customer‑focussed service.

The role emphasizes governance, continuous improvement, and commercial awareness, with responsibility for regional P&L inputs, staffing, quality assurance, and strong stakeholder engagement with customers

Qualifications

• Strong operational management experience within BMS, HVAC, or building controls.
• Proven ability to lead multi‑tier engineering structures through Lead Engineers or Supervisors.
• Experience overseeing small works, remedials or minor projects within a service environment.
• Strong technical background in BMS systems, networking fundamentals, and controls strategies.
• Excellent organisational, communication, and decision‑making skills.

Responsibilities

• Provide day‑to‑day operational leadership across South East & London City engineering teams.
• Ensure engineering delivery meets BMS technical standards across commissioning, fault finding, graphics, networking and integration.
• Oversee headcount, skills mix, resource planning and regional capacity modelling.
• Own the operational inputs to regional P&L performance, including labour utilisation and margin control.
• Support collaboration with service coordination, project teams, and contract delivery functions.
• Drive continuous improvement and customer‑focussed service delivery across the regions.

Skills

BMS & building controls

HVAC expertise

Operational leadership

Multi‑tier teams

Job description

Learnd is seeking a Service Operations Manager to lead the operational delivery and technical performance across Learnd’s South East & London City regions. You will oversee Lead Engineers, Small Works Managers, and Service Coordinators to ensure safe, efficient and customer‑focussed service.

The role emphasizes governance, continuous improvement, and commercial awareness, with responsibility for regional P&L inputs, staffing, quality assurance, and strong stakeholder engagement with customers