Regional Service Manager

JR United Kingdom; Birmingham; On-site; GBP 50,000 - 60,000; Full time

Job description

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Salary Range: Up to £60,000 (Dependent on Experience) + Bonus + Company Car + Benefits

Working Hours: 40 Hours per Week + On-Call Support

About the Role

My client, a highly respected leader in the security and fire safety industry, is looking for an experienced Regional Service Manager to oversee operations across the Midlands region. The successful candidate will be responsible for managing a team of engineers, driving service excellence, and ensuring the efficient delivery of security, fire, and life safety systems across a diverse client base.

This is an exciting opportunity for an experienced manager with a strong background in technical services to lead a team, maintain high standards of service delivery, and contribute to the strategic growth of the region.

Key Responsibilities

• Lead, mentor, and develop a team of service engineers across the Midlands. Ensure engineers are trained, motivated, and consistently delivering exceptional service standards.
• Oversee the day-to-day service operations, ensuring that all reactive, planned maintenance, and installation works are completed to the highest standards. Manage service levels and ensure all KPIs and SLAs are met.
• Build and maintain strong relationships with key clients, ensuring customer satisfaction and identifying opportunities for service improvements or additional services.
• Oversee the scheduling and coordination of service works, ensuring that projects are delivered on time, within budget, and in compliance with client requirements and industry standards.
• Ensure that all service activities are carried out in full compliance with health and safety regulations and internal policies. Conduct regular safety audits and risk assessments.
• Manage the regional service budget, ensuring efficient resource allocation and controlling costs without compromising quality. Produce regular reports for senior management.
• Implement and drive initiatives to improve operational efficiency, quality of service, and customer satisfaction. Continuously monitor market trends and industry developments to stay ahead of the competition.
• Provide escalation support for urgent service issues and participate in the on-call rota for emergency out-of-hours support when required.

Minimum Requirements

• Proven experience as a Service Manager or Regional Manager within a technical field (preferably within security, fire, or life safety systems)
• Strong team management and leadership skills, with a track record of developing and motivating engineers
• Excellent understanding of service delivery, performance management, and customer relationship management
• Ability to manage budgets, costs, and resources efficiently
• In-depth knowledge of health and safety regulations and industry standards (e.g., BS 5839, NSI, BAFE)
• Strong communication and interpersonal skills, able to engage with both clients and internal teams
• Full UK driving licence
• IT literate with experience using service management software and MS Office suite
• Technical Certifications in security, fire, or life safety systems (e.g., City & Guilds, FIA, NSI accredited)
• Previous experience working with CCTV, access control, fire alarms, or intruder systems
• Experience in a similar multi-site management role, ideally in the Midlands

What’s on Offer

• Up to £60,000 (dependent on experience)
• Earn additional income based on service delivery and team performance
• Fully expensed company vehicle
• Company phone, laptop/tablet, uniform, and all necessary tools provided
• 40 hours per week + flexible working where possible
• 25 Days Holiday + Bank Holidays
• Pension Scheme, Life Insurance, and additional company benefits
• Ongoing professional development with access to manufacturer-specific training and certifications
• Clear paths for career development within the company
• Join a forward-thinking company that values innovation, leadership, and service excellence

About My Client

My client is a market leader in the provision of advanced life safety, security, and fire protection systems. They pride themselves on delivering high-quality, reliable, and innovative solutions across various industries, including commercial, residential, healthcare, and government sectors. With a strong emphasis on customer satisfaction, operational excellence, and continuous improvement, they are now looking for a skilled Regional Service Manager to lead their Midlands-based operations.

This is a fantastic opportunity for an experienced service manager looking to take the next step in their career and join an established, well-respected organisation with a focus on employee development and long-term success.