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Regional Service Desk Co-ordinator
Burton Bolton & Rose Recruitment Services Ltd
Borehamwood
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a Regional Service Desk Co-ordinator to enhance their helpdesk operations. This role involves coordinating maintenance and repair tasks for clients, ensuring that service issues are addressed promptly, and maintaining high standards of customer satisfaction. The ideal candidate will excel in client liaison, planning reactive jobs, and tracking service level agreements (SLAs). Join a dynamic team where your organizational skills and commitment to service excellence will make a significant impact on client relationships and operational efficiency.
Qualifications
- Erfahrung im Helpdesk-Support und Kundenservice ist erforderlich.
- Fähigkeit zur Koordination und Planung von Wartungsarbeiten.
Responsibilities
- Koordination der Wartung und Reparatur von Geräten im Auftrag von Kunden.
- Vorbereitung von Arbeitsaufträgen und Zuweisung von Aufgaben an Techniker.
Skills
Job description
If you are a helpdesk professional then this role for a Regional Service Desk Co-ordinator could be perfect for you.
Some of your duties will include:
- Co-ordinating the maintenance and repair of equipment on behalf of clients
- Liaising with clients, establishing their requirements and providing an excellent service
- Planning all reactive jobs to ensure that service issues are achieved
- Ensuring that planned works are completed within contractual limits
- Preparing job sheets and allocating work to team of field based engineers
- Tracking jobs being completed keeping a focus on SLAs in place
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