Regional Service Delivery Lead - Housekeeping & Operations

Whitbread Plc; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality company in the United Kingdom is looking for a Divisional Service Delivery Manager to oversee the Housekeeping operations for Premier Inn hotels. This role involves managing supply relationships, ensuring operational excellence, and providing support to underperforming sites. The candidate must possess strong communication skills, a thorough understanding of hotel operations, and the ability to coach team members effectively. This position requires a full clean driving license and proficiency in Excel and Word.

Qualifications

• Thorough understanding of Premier Inn operations.
• Transport planning and logistics skills.
• Strong understanding of Service Recovery Methods in Customer Services.
• Able to coach & influence team members on the correct management of laundry and consumables.
• Excellent communication skills and ability to extract relevant information for decision making.
• Analytical capability to interpret supplier and brand performance.
• Influencing skills to ROM and OD level.
• Excel and Word proficient.
• Excellent team player; highly collaborative style.
• Full Clean Driving Licence.

Responsibilities

• Ensure efficient and effective provision of Housekeeping in Premier Inn / Hub sites.
• Influence Housekeeping labour management via tools like Genie.
• Provide actionable insights for operational manager.
• Support regional and divisional teams with operational excellence.
• Manage relationships with laundry suppliers/factories.

Skills

Understanding of Premier Inn operations

Transport planning and logistics

Service Recovery Methods in Customer Services

Coaching and influencing skills

Excellent communication skills

Analytical capability

Influencing skills to ROM and OD level

Excel proficiency

Word proficiency

Team player

Job description

A leading hospitality company in the United Kingdom is looking for a Divisional Service Delivery Manager to oversee the Housekeeping operations for Premier Inn hotels. This role involves managing supply relationships, ensuring operational excellence, and providing support to underperforming sites. The candidate must possess strong communication skills, a thorough understanding of hotel operations, and the ability to coach team members effectively. This position requires a full clean driving license and proficiency in Excel and Word.