Regional Senior Client Relationship Manager

Maples Group - Legal Services; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading professional services firm is seeking a Regional Senior Client Relationship Manager in London. The successful candidate will play a pivotal role in driving client relationship initiatives, enhancing client satisfaction, and collaborating across teams to facilitate business development. With a merit-based, diverse team culture, this role promises ample opportunities for career growth and impactful contribution.

Benefits

Hybrid Working

Comprehensive health coverage

Competitive vacation packages

Educational assistance

Life insurance

Qualifications

• 10+ years in a business development and/or CRM role in professional services.
• Experience managing multiple client relationships.
• Strong presentation skills with experience delivering data to senior stakeholders.

Responsibilities

• Support implementation of global client programmes.
• Cultivate strong relationships with key stakeholders.
• Track and communicate client service challenges.

Skills

Verbal communication

Business writing

Client service focus

Organizational skills

Time management

Education

Bachelor's degree in marketing, business, finance, or related field

Tools

InterAction or similar CRM systems

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Description

OVERVIEW

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world's largest hedge fund managers, private equity firms and international corporations.

Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth.

The Maples Group looks to add a London based Regional Senior Client Relationship Manager to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.

Who We Seek

Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work.

About the Role

The Regional Senior Client Relationship Manager (RSCRM) reports to the Head of Business Development & Client Relationship Management and will have day-to-day operational oversight by the Senior Client Relationship Management. The successful individual will be responsible for driving the Global CRM programmes and collaborating with a large cross section of practice groups and business units and stakeholder on respective key account plans across top group clients. This is an internal support role with a key focus on achieving growth and meeting the company's long-term client retention objectives. External client contact will be limited but may expand in the future. The RSCRE will work within the global business development team that provides comprehensive business development and client relationship management support.

Primary responsibilities include:

• support the implementation of global client programmes across the organisation
• identify, plan and implement strategies for growth and expansion including relationship mapping for top client groups
• cultivate strong relationships with key stakeholders and demonstrate an in-depth knowledge of each business unit's client portfolios and business professional relationships with their top clients including connecting professionals with internal colleagues where there is a shared relationship
• advocate for high client satisfaction levels through sharing of best practices and the importance of consistent and meaningful touch points including conducting informative bi-annual/annual account reviews, partnering with service teams to resolve issues and leading structured spend optimisation efforts
• track, communicate and ensure that client service challenges uncovered are resolved or escalated in a prompt manner to key stakeholders
• ensure that business professionals focus on overall client experience and scorecard objectives
• provide coaching to business professionals and to the BD and CRM support team to ensure effective execution of initiatives
• manage and execute a range of research, financial data and reporting tasks related to the company's top clients including client data analysis in an effort to gain insight into opportunities and potential threats; and
• measure, report and assess the effectiveness of initiatives to enable continuous improvement into future activities

EXPERIENCE

What You Bring

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:

• bachelor's degree or a professional qualification in marketing, business, finance or a related field
• minimum 10+ years in a business development and/or a CRM role in professional services with in depth knowledge of the financial services sector
• 8+ years of experience in client account management would be an asset
• experience in managing and reporting on multiple client relationships or client team programmes concurrently
• strong verbal communication and business writing skills including excellent presentation skills with experience delivering data and analysis to senior stakeholders
• solution oriented with strong organisational, time management skills and a proactive client service focus
• ability to work independently or with a team within a fast paced strict deadline environment to a high degree of accuracy and attention to detail
• experience with InterAction or similar CRM systems as well as being highly proficient in Micorsoft applications including Word, PowerPoint and Excel.

BENEFITS & REWARDS

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

• Hybrid Working
• Comprehensive health coverage (medical, dental and optical)
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme
• Sports clubs and social events

ABOUT MAPLES GROUP

Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.

Maples' standard policy to undertake various background screening checks, including criminal records checks, on all applicants to whom a conditional job offer is made. Maples will only ask applicants to disclose a past criminal conviction when a conditional job offer is made. If you have a criminal record it does not mean that your job offer will be automatically withdrawn. Maples will make all job offer decisions on a case by case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with Maples before a decision is made.

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at https://maples.com/privacy for details on how we handle personal information relating to job applicants.