Regional Patient Pathway Coordinator Support

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS organization in Wales is seeking a Patient Pathway Co-ordinator Support to enhance service delivery within the Regional Cataract Service. The ideal candidate will be organized, self-motivated, and possess strong team leadership skills. Key responsibilities include providing telephone support for scheduling appointments and maintaining documentation in accordance with health policies. This is a fixed-term role until March 2026, offering opportunities for growth and flexible working.

Benefits

Flexible working

Paid mandatory training

Career development opportunities

Qualifications

• Good communication skills are essential.
• Ability to establish good working relationships at all levels.
• Welsh language skills desirable.

Responsibilities

• Provide telephone support for patient services.
• Ensure appointments are booked efficiently.
• Maintain professionalism in all interactions.

Skills

Good communication skills

Polite and professional telephone manner

Ability to perform well under pressure

Ability to prioritize workload

Education

Good general education

Tools

Word

Excel

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

An exciting opportunity has arisen for a Patient Pathway Co-ordinator Support to work within the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards.

We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology in the South East Wales Region

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

This role is fixed term until 31st March 2026 due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

To provide an essential telephone support service relating to patient services, involving handling calls for Regional Ophthalmology service for outpatient and inpatient. To provide quality clerical support to the scheduling team and stakeholders. Ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with Health Board Policies and Procedures and all documentation is updated in line with service requirements and standards. To answer telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained. To provide reception cover for Regional Ophthalmology service

The new team will be a central link to booking and scheduling teams across the region and strong communication skills are vital. Other key contacts for the role include Directorate Managers, Medical Leads, Nursing Leads and the Regional Programme Team.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications

Essential criteria

• Good general education
• Understanding of a range of routine work procedures, which would require a combination of on-the-job training and a period of induction
• Computer Literate
• Standard keyboard skills
  
  

Desirable criteria

• Proficient in software packages, including Word, Excel
  
  

Experience

Essential criteria

• Good communication skills
• Polite and professional telephone manner
• Ability to perform well under pressure
• Ability to prioritise workload and achieve targets within given deadlines
• Ability to establish good working relationships with managers, clinicians, clerical staff at all levels
• Ability to work flexibly either as part of a team or using ones own initiative
  
  

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
  
  

Other

Essential criteria

• Ability to work and problem solve under pressure whilst achieving targets
• Willingness to work under direction but also a self-starter
• Demonstrate a commitment to achieving high quality standards of work
• Flexible to the needs of the service, and determined
• Accurate/Methodical in all aspects of work