Regional Patient Pathway Co-ordinator

Aneurin Bevan University Health Board; Wales; On-site; GBP 25,000 - 30,000; Full time

Job summary

A multi-award-winning NHS organization in Wales is seeking an administrative support role within the Regional Ophthalmology service. The post holder will manage inpatient waiting lists, book outpatient appointments, and support a team focused on improving patient experience. The position requires strong organizational and communication skills, and Welsh language skills are a plus. Benefits include professional development opportunities and flexible working arrangements.

Benefits

Extensive training

Paid mandatory training

Occupational health support

Wellbeing Centre of Excellence

Qualifications

• Must be organized, self-motivated, and enthusiastic.
• Strong team leadership skills are essential.
• Welsh language skills are desirable.

Responsibilities

• Manage inpatient waiting lists and day-to-day scheduling.
• Book outpatient appointments and handle queries.
• Contribute to transformation plans for Ophthalmology in South East Wales.

Skills

Organizational skills

Strong communication skills

Team leadership

Welsh language skills

Job description

The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Surgical Division.

The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service.

To manage inpatient waiting lists and supervise the day-to-day running of the inpatient scheduling service.

To support the management team and clinicians in delivering outstanding service and organizational performance. This includes developing practical service plans that improve patient experience, care, and reduce waiting times.

The main focus will be to support access targets within the Regional Ophthalmology service and ensure inpatient and outpatient capacity is well utilized.

The role involves booking outpatient appointments and day case treatments, handling queries from GPs and patients, making appointments using regional systems, and managing appointment processes.

Main duties include answering calls, making calls, handling enquiries, booking appointments according to the Partial Booking Policy, and monitoring schedules.

We seek an organized, enthusiastic, self-motivated individual with strong team leadership skills. The post holder will contribute to the transformation plans for Ophthalmology in South East Wales.

Welsh language skills are desirable; applications from Welsh and/or English speakers are welcome.

Aneurin Bevan University Health Board is a multi-award-winning NHS organization committed to caring. It provides an excellent workplace where staff are trusted and valued, offering opportunities for career development across specialties and stages.

The health board serves a population of 650,000, employs over 16,000 staff, and offers comprehensive care including acute, primary, and community services.

Benefits include extensive training, paid mandatory training, professional development, flexible working, occupational health support, and a Wellbeing Centre of Excellence.

Our Clinical Futures strategy aims to bring care closer to home while maintaining high-quality hospital services. Join us to help pioneer new ways of working and deliver world-class healthcare.