Regional Oversight Account Manager

Emponics; Worcester; On-site; GBP 34,000 - 40,000; Full time

Job summary

Une entreprise spécialisée dans la conformité financière recherche un Regional Oversight Manager pour conduire des audits et gérer des comptes de concessionnaires automobiles et d'agents de voyage. Le candidat idéal devrait avoir au moins 2 ans d'expérience dans un environnement réglementé et démontrer d'excellentes compétences en communication et en gestion des relations.

Benefits

Car Allowance GBP350 par mois

Assurance santé après 6 mois

25 jours de congés payés plus jours fériés

Pension Scheme

Jour de congé pour anniversaire

Qualifications

• Au moins 2 ans d'expérience dans un environnement réglementé par la FCA.
• Expérience en tant qu'auditeur ou dans une fonction de supervision.
• Compréhension des réglementations de la FCA.

Responsibilities

• Conduire des audits de supervision et produire des rapports détaillés.
• Gérer et soutenir les membres du réseau dans la zone géographique attribuée.
• Former les membres du réseau sur site et à distance.

Skills

Communication

Attention to detail

Negotiation

Tools

Excel

Word

Job description

This field based role is as Regional Oversight Manager to join the Oversight team covering the Midlands, Stoke, Wales, Worcester and Gloucester.

This is a new vacancy due to continued growth.

This would be covering covering the Midlands, Stoke, Wales, Worcester and Gloucester working for my Bristol based client who are experts in the financial compliance industry; focussing mainly on the Motor Trade and Travel so you would looking after large Automotive Dealership accounts and some Travel agents . They have one of the UK's largest regulatory networks with many retail sites across the UK benefiting from a range of Finance and Insurance services.

Depending on experience starting base salary is GBP34K with OTE cGBP40K ( OTE is paid monthly with a small quarterly uplift for consecutive achieving across the quarter ) plus car allowance ( GBP350 per month which means you can either use your existing car or lease one ) . plus bens which inc private health .

• GBP34K basic with OTE up to GBP40K
• Car Allowance GBP350 per month
• Business mileage paid
• Health Insurance after 6 months probationary period
• Birthday day off
• 25 days annual leave plus bank holidays
• Monday to Friday
• Pension Scheme

Ideally they'd be looking for at least 2 years experience working in an FCA regulated environment , with some experience as an auditor or in an oversight function and prior experience of working in a field based role.

By providing Appointed Representative status, they shoulder the burden of compliance ( of being Directly Authorised by the Financial Conduct Authority (FCA so their customers can concentrate on running their day to day businesses selling cars and holidays ; saving them time, money and stress.

Purpose of the role:

Conduct oversight audits at network members on a risk-based approach, producing detailed reports based on the findings and setting appropriate action plans to mitigate any risks. To effectively manage and support both existing and new Network Members within a given geographic area, providing a comprehensive first-class account management service.

Key Deliverables:

Responsible for:

Framework Setups - Undertake initial Framework set up visits for all Network Members (AR, VAR, Additional Services), including Approved Persons / Senior Manager Governance, staff induction training including system demonstrations using the relevant framework document to evidence the meeting and to set agreed action plans as appropriate.

Oversight Audits - Undertake a variety of different oversight audits both remotely and on site in-line with the agreed risk-based approach, ensuring that the audits are booked and completed as per the required frequency effectively and in line with company policies. Produce detailed reports based on the findings and set appropriate action plans .

Escalations - Take direct responsibility for all escalations allocated and ensure they are completed within 28 days of allocation.

Relationship Management - Take direct responsibility and provide a comprehensive first-class account management service to help support with the relationships for all clients within your caseload.

Training & Development - Delivery of high quality, professional training and development to network members both on site and remotely .

Cancellations - Take responsibility for network members with regards to cancellation requests (Network Membership and APEX Additions) in line with company processes.

Sales Referrals - Generating income from existing network members as well as Identifying opportunities and making the sales department aware .

Critical Competencies:

Be able to understand and effectively convey relevant regulation and legislation from the Financial Conduct Authority (ICOBS / CONC)

Adhere to the ethos of Consumer Duty in all work activity.

Completion of the companies Training program.

Manage customer relationships with a professional approach

Provide excellent customer service

Have good self-presentation and excellent inter-personal skills

Readily accept responsibility for your work

Ensure work is completed to internal procedures and external regulatory requirements

Possess exceptional attention to detail skills

Be highly motivated with the ability to work independently

The ability to work effectively to deadlines

Good organisational and administrative skills

A strong communicator, able to handle objections, negotiate and close decision makers

The ability to relate to a wide range of people from Approved Persons / senior company management to Sales Executives and Administrators

Excellent presentation skills both face to face and via video call

The ability to prioritise and manage several different tasks at once

A polite, friendly and diplomatic manner

Desirable Skills and Experience:

Experience of a retail insurance environment.

Experience of working with/for finance providers.

Experience of working within a risk related role.

Understanding of the Motor and Travel industry sectors.

Understanding of how to use the FCA Handbook, and knowledge of the FCA requirements DISP,PRIN,SYSC, ICOBS, SUP and CONC.

Excellent computer skills including Excel, One Drive, Teams, Word and Outlook.

Being able to work remotely on your own and as part of a team.

A full UK driving licence

Other significant Role Requirements:

Oversight Managers need to have a good understanding of legislation, as well as an excellent knowledge of the company , regulation and the products or service they advise on and sell.

Always Comply with the FCA's (and other applicable regulators) principles, commitments and codes of practice.

Adhere to the ethos of Consumer Duty in all work activity.

Scope of Role:

Normal working hours are 37.5 hours per week, Monday to Friday, although some flexibility is required as the requirements/needs of the business. Remote working as well as travelling within a dedicated area and the occasional need to spend nights away from home.