Regional Operations Manager - Yorkshire and Midlands

NHS; Rotherham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Regional Operations Manager to oversee immunisation contracts across Yorkshire and Midlands. The successful candidate will manage operations, lead teams, and ensure high-quality service delivery. Ideal applicants will have NHS experience, strong project management skills, and a commitment to service improvement. This role is based in Rotherham with flexibility to work across multiple locations.

Qualifications

• Extensive knowledge and experience of leading and managing teams.
• Experience of successful planning, coordinating and implementing projects.
• Proactively setting, managing and controlling budgets and expenses.
• Experience of multi-disciplinary working.
• Experience of successfully implementing change.
• NHS experience including Care Quality Commission (CQC).

Responsibilities

• Oversee all operational activities at every level in the locality.
• Support Clinical Services personnel and manage the performance of the locality team.
• Lead on all Clinical Services contracts ensuring effective delivery.
• Interact with clients and service users to address queries and complaints.
• Manage CQC registration of applicable services within the region.
• Control expenditure and resources within tight budgets.

Skills

Leadership

Project management

Team collaboration

Communication skills

Problem-solving

Budget management

Education

Graduate or equivalent experience

Tools

MS Office

Job description

Regional Operations Manager - Yorkshire and Midlands

OurClinical Services Division is seeking to appoint a Regional Operations Manager to deliver our Immunisation contracts across the Yorkshire & Midlands Region and to drive further success for the organisation. You will work closely with the Clinical Services Manager to organise and co-ordinate our services and improve performance and productivity across our care contracts. You will need to be practical, flexible and have excellent proven people skills. Your management of the operations process will be crucial and have a profound impact on the overall success and smooth running of the regional offices.

As one of the UKs largest providers of immunisation and vaccination services we have been delivering immunisation programmes since 2009. Our team of Nurses and Healthcare Assistants supported by a team of administrative staff provide the programme through a convenient service that visits schools.

This is a great opportunity for an ambitious person with energy and intellect to develop and progress with a growing team.

Ideal candidates will have knowledge and experience of the NHS. You will be a graduate or have equivalent experience with a demonstrable track record in project and people management across multiple sites. The successful candidate will manage the 3 offices in the Yorkshire region with support from an Assistant Operations Manager and can work from any of the offices (Derbyshire, Nottinghamshire or Rotherham).

Main duties of the job

The purpose of the Operations Manager is to oversee all operational activities at every level in the locality.

To provide full and comprehensive support to all Clinical Services personnel, key contracts and all personnel in the locality, dealing with and/or delegating queries and any issues which need resolving.

The Operations Manager is responsible for overall performance of the locality Clinical Services team and contract delivery, analysing performance and providing feedback, guidance and encouragement in order to impact results.

The Operations Manager will have line management responsibility for Clinical Services staff in the Locality, working closely with and supported by the Lead Nurse, Locality Leads, Assistant Operations Manager and Team Leaders.

The Operations Manager will be the designated CQC Manager for the region and ensure all offices, systems and processes meet CQC requirements, delegating responsibility for certain aspects of the delivery to colleagues.

The Operations Manager will liaise with other Operations Managers to ensure systems and approaches are consistent as appropriate and will take lead responsibility for improvements and the launch of new processes for certain areas on behalf of the Operational Leads.

About us

IntraHealth is one of the UKs leading providers of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

IntraHealth is one of the UKs leading independent providers of NHS Primary and Community Care services. We employ over 500 staff working across three divisions of primary care, clinical services, and pharmacy throughout England. Due to our growing reputation for delivery of diverse NHS clinical contracts, all divisions are experiencing significant growth.

Job responsibilities

Lead on all Clinical Services contracts in the locality to ensure effective delivery across all contracts, improving the quality and uptake at a local level in partnership with PHE, Health Protection teams and Commissioners.

Managing clinical services staff in the locality (Assistant Operations Manager, Team Leaders and Locality Lead Nurse). Ensure staff are supported appropriately to ensure that the locality is effective, providing practical help in solving day to day issues

Attend all contract meetings with Commissioners and subgroups to provide feedback on the performance of contracts and obstacles to a successful delivery.

Attend all meetings with Commissioners to discuss contract changes and additional requests to service delivery following changes recommended by JCVI etc.

Be responsible for and manage Care Quality Commission (CQC) registration of all applicable services within the region

Interact with clients and service users to address queries, complaints and achieve high satisfaction. Provide a prompt and effective response, liaising with colleagues where appropriate

Control expenditure and resources within tight budgets, providing monthly updates on the performance management of projects. Ensure that necessary action is taken to achieve contract compliance

Work with the locality team to support the implementation of services, participating in associated activities as required

Deal with sometimes conflicting priorities and pressures from all sides, balance these priorities and find appropriate solutions

Responsible for sourcing and managing premises, equipment and supplies and reviewing the suitability and location of premises in line with the services we deliver.

Ensuring Health and Safety regulations are followed by all staff and are in place and monitored at premises

Support the Clinical Services Manager in service monitoring and reporting, delivery of service change and contribute to continuous improvement activities and service innovation

Support Clinical Services Manager in the delivery of successful bids and opportunities for new and ongoing contracts.

Working in conjunction with the Clinical Services Manager and Head Office to grow the business in the Region in line with the organizational business plan.

Supporting Clinical Services Manager in the delivery of successful bids and opportunities for new and ongoing contracts.

Working in conjunction with the Clinical Services Manager and Head Office to grow the business in the Region in line with the organizational business plan.

General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required

Core Competencies

• Teamwork
• Staff turnover
• Vacancy rate
• Sickness
• Staff Survey
• PDRs
• Training
• Interact with authorities, clients and service users to address queries, complaints and achieve high satisfaction
• CQC rating
• Low complaints
• Control expenditure and resources
• Control to budget
• Benchmark costs and revenue
• Support implementation of services
• Roll out of services within timeframes
• Low / zero levels of complaints
• Deal with conflicting priorities and pressures
• Low / zero levels of complaints for non-delivery of services
• Co-ordinate resources such as premises equipment and supplies
• Stock control systems
• Premises leases in place
• Support Locality Clinical Service team (eg, Immunisation, AMS)
• High stakeholder engagement
• High uptake of Services
• Delivery of safe Clinical Service program
• Low/Zero levels of breach
• Low complaints and claims
• Growing the business
• Organic growth
• Incremental growth in turnover
• Contract wins / Acquisitions
• Managing Tasks / Projects
• Use well developed planning skills to support the locality team in achieving their performance targets
• Demonstrate a high level of organisational skills when supporting the locality, managing a number of different stakeholders with careful timing to ensure that chances of success are maximised
• Use planning and organisational skills efficiently so that momentum on projects is not lost, thus maximising the efforts of all parties and to ensure that IntraHealth is presented as effective and decisive
• Flexible and creative problem solving ability
• Decision making ability, particularly in sensitive areas such as the allocation of funds or organising staff levels for a service
• Managing Information / Data
• Responsible for budgetary decisions in line with their delegated authority and expected to manage their budgets effectively
• Able to analyse complex issues, absorb information, understand data and identify underlying trends
• Emphasis on achievement of results and both energy and enthusiasm to ensure that objectives are met
• Human Resources
• Line manage the team and be responsible for the day to day management of Assistant Operations Manager and Team Leaders as required with support from the Clinical Lead on clinical issues that may arise
• Motivate staff and identify with the common values and aims of the NHS
• Initiative and leadership skills, and the ability to gain the trust, commitment and co-operation of others
• Will act freely on a day to day basis using their knowledge and experience to initiate and take action for the success of the team.
• Information Resources
• Responsible for the interpretation of information resources and creating reports using IntraHealths information systems.
• Communications
• High level of verbal and written communication skills
• Information sharing with other professionals
• Required to use well developed communication skills to communicate effectively with a wide variety of individuals and professional groups both internal and external to IntraHealth
• Listening skills and the ability to negotiate with and persuade others
• Required to present complex and contentious information to stakeholders and staff, which may require negotiations, persuasive and motivational skills where there are conflicting views
• Responsible for presenting plans and proposals to internal and external groups, using persuasion skills to gain agreement
• Challenge existing practices and find alternatives
• Expected to attend meetings on a regular basis
• Risk Management
• All employees have a responsibility to promote a risk management culture within the working environment. All staff must actively participate to identify potential risks that may impact on IntraHealths ability to achieve its objectives.
• Mandatory Training
• It is a condition of employment that all IntraHealth staff are up to date with their Mandatory Training and undertake training within the time periods.
• Health and Safety
• Lead on Health and Safety for the region for premises, staff and service users
• The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.

Person Specification

Qualifications

Experience

• Extensive knowledge and experience of leading and managing teams
• Experience of successful planning, coordinating and implementing projects
• Proactively setting, managing and controlling budgets and expenses
• Experience of multi-disciplinary working
• Experience of successfully implementing change
• NHS experience including Care Quality Commission (CQC).
• Working knowledge of NHS structures and organisations
• Dealing with confidential and sensitive information

Skills and Abilities

• Commitment to working effectively to support the team in achieving the Divisions targets and goals
• Commitment to the success of IntraHealth
• Solutions orientated with a strong can do mentality
• Ability to lead a team
• Keen to take responsibility and persist in solving problems
• Ability to show empathy to listen well and to demonstrate a responsive and supportive approach
• Highly motivated and able to continue to achieve objectives in challenging times
• Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda
• A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences
• Strong negotiation and influencing skills
• Ability to think strategically
• Ability to work in a team and to network with others, building relationships in order to achieve goals
• Self confidence and self belief when presented with challenges and resistance
• A self starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress
• Car owner and ability to travel throughout the UK
• Current and valid UK driving license
• IT literate and advanced working knowledge and computer proficiency of all MS office packages
• Able to work flexibly including weekends and evening work
• To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.