Regional Operations Manager (South & London)

TN United Kingdom; Milton Keynes; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Regional Operations Manager to lead and inspire care teams in delivering exceptional services. This role offers the opportunity to drive operational excellence, enhance service quality, and foster strong relationships with clients and stakeholders. With a focus on leadership and strategic thinking, you will play a pivotal role in ensuring compliance and achieving key performance indicators. Join a dynamic organization that values personal and professional development, and make a meaningful impact in the lives of clients and carers alike.

Benefits

Comprehensive training and development opportunities

25 days annual leave plus bank holidays

Support for personal and professional development

Engaging work environment

Qualifications

• Strong leadership experience in a field-based operational role.
• Background in healthcare or social care is a big plus.
• Proven ability to drive recruitment and service quality.

Responsibilities

• Lead and support regional care teams, driving engagement and retention.
• Ensure services are efficient and compliant with regulations.
• Build strong relationships with clients and internal teams.

Skills

Leadership Experience

Operational Management

Recruitment

Healthcare Knowledge

Crisis Management

Tools

Workforce Management Systems

Job description

The provided job description is comprehensive and well-structured, but it contains some formatting inconsistencies and irrelevant content that can be improved for clarity and professionalism. Here is a refined version:

Regional Operations Manager (South & London), South East, United Kingdom

About the opportunity:

At Libertatem, we provide exceptional, high-quality care – and we need an outstanding Regional Operations Manager to make it happen. If you’re a strategic thinker, a people-focused leader, and an operational powerhouse, this could be your next big move.

You’ll be at the forefront of our regional care delivery, leading Field Care Managers and working closely with Senior Nurse Managers to ensure care services run smoothly and to the highest standards. From team leadership and carer engagement to service quality, recruitment, and business growth, this role is all about making a meaningful impact where it matters most.

Your Key Responsibilities:

1. Leadership & People Management – Lead, inspire, and support regional care teams, driving engagement, retention, and professional growth.
2. Operational Excellence – Ensure services are well-staffed, efficient, and compliant with CQC/CIW/RQIA regulations.
3. Recruitment & Workforce Planning – Oversee regional hiring, ensure vacancies are filled efficiently, and support new care package mobilisations.
4. Customer & Stakeholder Engagement – Build strong relationships with clients, families, and internal teams to ensure service excellence.
5. Performance & Growth – Drive KPI success in carer retention, recruitment speed, package retention, and service expansion.
6. Crisis Management & On-Call Support – Be a proactive problem-solver, ensuring smooth service delivery at all times.

The successful candidate will be able to demonstrate the following:

• Strong leadership experience in a field-based operational role
• Background in healthcare, social care, or domiciliary care (Complex Care, related regulations, and CQC knowledge is a big plus!)
• A hands-on, solution-focused approach to operational challenges
• Proven ability to drive recruitment, workforce planning, and service quality
• Experience using workforce management systems (One Touch is a bonus!)

In return, we are offering:

• Salary up to £50,000 - £60,000 per annum
• Comprehensive training and development opportunities
• Annual leave – 25 days plus bank holidays
• The opportunity to work with skilled teams delivering compassionate, client-centred care
• Support for personal and professional development in a dynamic, values-driven organisation

Interested? APPLY now for immediate consideration.

All our vacancies are handled by our internal recruitment team at Vero HR. Unsolicited CVs and agency terms of business will not be accepted. For recruitment agency inquiries, please email [emailprotected].

#L1-RC1 #vero

Why Join Us?

At Libertatem, we value our team members and strive to create a supportive and engaging work environment. As a Regional Operations Manager, you'll have the opportunity to make a real impact on the lives of our clients and carers, driving excellence in care delivery and contributing to our growth and success.