Regional Operations Manager - Belfast

ZipRecruiter; Belfast; On-site; GBP 69,000 - 82,000; Full time

Job summary

A leading hospitality company is seeking a Regional Operations Manager to lead 15 hotels across Northern Ireland and Ireland. The role focuses on upholding customer service standards and driving business growth. Ideal candidates will have multi-site management experience and a passion for delivering results. The position offers a competitive salary of up to £82,000 plus benefits including a company car, healthcare, and a performance bonus.

Benefits

Company car/allowance

Family BUPA healthcare

Matched pension contribution up to 10%

Performance bonus

Employee discounts

Qualifications

• Proven multi-site experience managing 10+ sites and large teams.
• Natural leader who is resilient and adaptable to change.
• Track record of delivering great results in customer-focused industries.

Responsibilities

• Uphold high levels of customer service and brand standards.
• Lead multi-site operations with 10+ sites and large teams.
• Build positive relationships across the business.

Skills

Multi-site management

Leadership

Customer service excellence

Business acumen

Job description

Overview

We are currently recruiting a Regional Operations Manager who will take on the exciting opportunity to lead 15 Premier Inn hotels across Northern Ireland and Ireland, with locations including Belfast, Dublin and the Isle of Man – with additional new openings in the pipeline! Our Regional Operations Managers play a key role in our business, spotting talent, developing people and leading our teams to do what they love most - making our guests happy!

Salary up to £82,000 per annum plus benefits

You’ll be joining Whitbread, home of Premier Inn, the UK’s largest hotel chain, as well as some of the nation’s favourite go-to restaurants, Beefeater, Brewers Fayre, Table Table and Bar + Block. Voted a Top Employer for 13 years in a row, Leader in Financial Times Leaders index, received a Stonewall Gold Award for our commitment to inclusion at work and have recently rated as a Top 25 Employer in the Investing in Ethnicity Matrix, we are committed to building a diverse and inclusive workplace where we believe everyone is unique and is a place where you can bring your authentic self to work each day.

Responsibilities

• Uphold high levels of customer service and brand standards across Premier Inn hotels in the region; drive sales and business KPI targets to deliver growth; empower managers to deliver exceptional service; create a culture of high performance across Whitbread sites.
• Be visibly present across site locations, leading multi-site operations with 10+ sites and large teams; spot talent, develop people and motivate teams to achieve business goals.
• Build positive working relationships across the business to share best practice and continually optimise business opportunities for Whitbread.

Qualifications

• Proven multi-site experience managing 10+ sites and large teams, from within any customer focused industries.
• Natural leader who is resilient, adaptable to change, and not afraid to make tough decisions; able to build positive working relationships and drive results.
• Passion for our brands and a track record of delivering great results with sound business acumen.

Benefits

• Competitive salary and benefits package including company car/allowance, Family BUPA healthcare, matched pension contribution up to 10% and an industry-leading performance bonus.
• Company share save scheme and exclusive employee discounts across our hotel and restaurant estate, plus a wider range of external discounts with retail and leisure outlets.
• Family-friendly benefits and a genuine flexible working policy.