Regional Operations Manager

ARC (Norwich) Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected contractor in social housing is seeking a highly motivated Regional Operations Manager to lead branch operations in the UK. The successful candidate will oversee contract delivery, manage teams, and ensure works are completed safely and on time. Candidates should have experience in construction or maintenance and hold relevant qualifications. This role offers competitive compensation and the opportunity to strengthen client relationships.

Benefits

Car allowance

Company benefits

Qualifications

• Strong leadership and team management skills with the ability to inspire and drive performance.
• Solid knowledge of H&S compliance, audits, and regulatory requirements.
• Previous experience as an Operations Manager or similar role in social housing, construction, or maintenance.

Responsibilities

• Oversee branch delivery, managing teams, and ensuring works are delivered safely and on time.
• Build strong relationships with clients, suppliers, and subcontractors.
• Monitor and report information accurately and in a timely manner.

Skills

Leadership and team management

H&S compliance knowledge

Commercial acumen

Client-facing communication

Education

SMSTS and NVQ 4 or higher in Construction

Job description

Overview

Regional Operations Manager

Location: Covering offices in Wisbech/ Norwich/ Grantham (Travel as Required)

Salary: Salary offered in line with experience + Car Allowance + Company Benefits

Sector: Social Housing – Planned & Responsive Works

My client, a respected contractor specialising in social housing, is seeking a highly motivated Regional Operations Manager to lead branch operations and ensure the successful delivery of contracts. This role offers the opportunity to play a key part in driving performance, maintaining safety and quality standards, and strengthening client relationships.

The Role

You will be responsible for overseeing branch delivery, managing teams, and ensuring all works are delivered safely, on time, and within budget. Key responsibilities include:

• Overseeing administrative duties, contract delivery, and programme targets.
• Protecting the company’s interests by building strong relationships with clients, suppliers, consultants, and subcontractors.
• Ensuring contracts are delivered on time, within budget, and safely to meet client requirements.
• Maintaining accurate systems for tracking works progress and commercial tasks.
• Completing H&S audits and achieving compliance standards.
• Driving branch revenue growth and achieving agreed P&L targets.
• Monitoring and reporting information accurately and in a timely manner.
• Ensuring client satisfaction scores exceed 98%.

Production & Safety

• Liaising with Contracts Managers, arranging site audits, and monitoring progress, quality, and safety.
• Managing subcontractors, direct labour, materials, and plant effectively.
• Ensuring adequate risk assessments, method statements, and COSHH assessments are in place.
• Leading health & safety compliance across all branch activities.
• Chairing handover meetings, progress reviews, and weekly management meetings.

Client & Supply Chain Relationships

• Investigating and resolving complaints through proper procedures.
• Supporting bids and estimates.
• Appointing new supply chain partners through vendor registration processes.
• Ensuring all client and partner issues are handled promptly and professionally.

Team Management & Leadership

• Leading and motivating Contracts Managers, Surveyors, Admin, and RLO teams.
• Coaching and developing team members to achieve objectives and progress in their roles.
• Conducting regular one-to-one reviews, appraisals, and setting clear performance expectations.
• Encouraging innovation, ownership, and constructive challenge within the team.
• Promoting fairness, equality, and professional standards at all times.

About You

To succeed in this role, you will have:

• SMSTS and NVQ 4 or higher qualifications in Construction related courses
• Previous experience as an Operations Manager or similar role in social housing, construction, or maintenance.
• Strong leadership and team management skills with the ability to inspire and drive performance.
• Solid knowledge of H&S compliance, audits, and regulatory requirements.
• Commercial acumen with experience in managing budgets, P&L, and delivering financial targets.
• Excellent client-facing and communication skills, with the ability to build trusted long-term relationships.