Regional Operations Manager

Royal Mencap Society; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Pension plan participation

Life insurance

Employee discounts

Health & wellbeing programs

Job summary

Royal Mencap Society is seeking a Regional Operations Manager to lead the Midlands region, coordinating Area Operations Managers and regional teams to deliver high-quality services. Hybrid role with home-based work and regional presence.

You will drive performance, growth and compliance while managing budgets and stakeholder relationships. The role requires experience in learning disability services, strong leadership and the ability to travel across the region.

Qualifications

• Significant experience leading operational teams within a regional setting.
• Demonstrated ability to manage budgets, performance and risk across multiple services.
• Strong focus on quality, compliance and service delivery improvements.

Responsibilities

• Lead Area Operations Managers and regional teams to deliver services.
• Oversee performance, quality, growth and delivery across the Midlands region.
• Develop partnerships with internal and external stakeholders to support service contracts.

Skills

People management

Leadership

Forecasting & budgeting

Quality & compliance

Risk management

Stakeholder management

Communication & coaching

Strategic thinking

Team development

Education

Experience in learning disability services

Tools

Budgeting tools

Job description

We have an exciting opportunity for a Regional Operations Manager to join our management team.

This is a full-time (37.5 hours per week), permanent (hybrid) position working from home but also having a presence in the region covering the Midlands region , including areas such as Nottinghamshire, Northamptonshire, Birmingham, Warwickshire , Staffordshire, Loughborough, Staffordshire, Stoke on Trent and surrounding locations . Attendance will also be required at some n ational events.

As Regional Operations Manager, you will be a key leader within the organisation, responsible for the performance, quality, growth and operational delivery of services across your region. Reporting to the Operations Director and managing a team of Area Operations Managers, you will lead and inspire teams to deliver outstanding support for people with a learning disability whilst driving continuous improvement, innovation and commercial growth.

About the Role

This is a diverse and rewarding leadership role where you will:

Lead, motivate and develop Area Operations Managers and operational teams.

Drive high-quality, safe and compliant services across the region.

Manage operational and financial performance, ensuring effective use of resources and budgets.

Identify and manage risks, supporting teams to achieve excellent outcomes.

Lead organisational change and embed strategic priorities across services.

Develop strong relationships with internal and external stakeholders.

Support business growth, service development and retention of existing contracts.

Promote a positive culture aligned with our organisational values.

About You

We're looking for an experienced operational leader who can demonstrate:

Significant experience managing people and developing high-performing teams.

Experience of workforce planning, service reviews and performance management.

A strong understanding of quality, compliance and operational excellence.

Experience of managing financial performance and multiple budgets.

The ability to analyse information, make sound decisions and manage risk effectively.

Excellent communication, coaching and leadership skills.

Experience of working within learning disability services.

The ability to build effective partnerships and manage complex stakeholder relationships.

Flexibility to travel across the Midlands region and on occasion nationally.

Why Join Us?

You will be joining a passionate organisation who are celebrating 80 years of commitment to supporting people with a learning disability to live the lives they choose. We are looking for a leader who shares our values, is committed to continuous improvement, and can inspire others to achieve great outcomes. Our values include being passionate, inclusive, brave, positive and kind.

Application Information

Closing date for applications: 5pm on 9 th September 2026

Interviews expected to be around: 29 th September and 2 nd October 2026

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

• 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
• Service-related sick pay when 6-month probation is completed
• Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto enrolled after three months with us.
• Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long-term sickness
• Loans for debt consolidation, bikes, computers, and phones when you have been with us for 6 months
• Interest free season ticket loans
• Discounts and cashback from 3% to 30% at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support
• Quarterly award scheme and recognition at every 5 years through our YouRock program
• Access to award winning training and development

*T&C's apply based on contract

About Mencap

Strong leadership is key to the success of our services. We have developed an exciting leadership approach at Mencap that we call Our Leadership Way. We want to recruit leaders who can demonstrate they have the potential to excel within this framework. In return, we are committed to developing your potential even further.

At Mencap we work in partnership with people with a learning disability. We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.

Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader, and activist.

You’ll make new friends and feel inspired to reach your potential. We will ask a lot of you - but you’ll get back so much more. With us, it is never ‘just a job’.

In return for your hard work and passion, we can give you real meaning and purpose in your work.