Regional Operations Manager

NHS; Nottingham; On-site; GBP 53,000 - 61,000; Full time

Job summary

A leading healthcare organization is seeking a Regional Operations Manager to provide leadership and management support within the Emergency Operations Centre. This role requires proactive oversight of operational activities and effective communication across divisions to ensure high-quality patient care. The successful candidate will demonstrate strong leadership and organizational skills, ensuring compliance with Trust policies and fostering a culture of safety and efficiency.

Qualifications

• 3-5 years of leadership experience in healthcare.
• Strong planning and organizational skills for complex activities.

Responsibilities

• Ensure achievement of national and local performance targets.
• Monitor key performance indicators and prepare reports.
• Coordinate scene management during serious incidents.

Skills

Leadership

Planning

Organizational Skills

Diversity Commitment

Education

Management Diploma

Job description

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Job summary

The Regional Operations Manager (ROM) will operate 24/7, providing leadership and management support to divisional and support services teams. The goal is to ensure the most effective and efficient utilization of EMAS resources to support the Trust's objectives and strategic aims.

The ROM will be based within the Emergency Operations Centre (EOC) at Horizon Place and will operate in real-time to enhance the Trust's ability to react to and resolve operational issues. The role involves testing and challenging service provision to ensure it is fit for purpose.

The ROM will work closely with Divisional management teams, EOC Duty Managers, and other managers to ensure effective service delivery and communication between operational divisions, EOC, and support services.

The role includes overseeing operational activities, proactively preventing potential issues, and anticipating areas where performance may deteriorate, requiring early intervention and escalation.

On a shift-by-shift basis, the ROM will oversee Critical Care functions, support tactical decisions, and liaise directly with Incident Command to ensure the best patient care. They will also be a point of contact for divisions' Tactical Cells regarding hospital delays and will support conference calls with external stakeholders. Additionally, the ROM will serve as the senior clinician on duty, bridging the gap between the Strategic Medical Advisor and operational crews 24/7.

Main duties of the job

1. Demonstrate, promote, and develop visible leadership within Horizon Place EOC, ensuring EMAS values are upheld and HR policies are properly implemented to ensure equity across the Trust.
2. Promote the vision, values, and goals of the NHS constitution and Trust, demonstrating commitment to organizational direction and culture.
3. Provide effective management, leadership, and presence to staff and managers on a shift-by-shift basis.
4. Ensure all services are patient-focused, of high quality, and utilize resources effectively and efficiently.
5. Promote high-performing teams accountable for delivery and clinical outcomes within their areas.
6. Maintain high standards of employment practice, acting in accordance with relevant codes of conduct.
7. Lead with fairness and respect, fostering an environment of equality and human rights in service delivery and employment.
8. Engage proactively with staff and stakeholder groups to share information, develop relationships, and promote feedback for service improvement.

About us

The duties will be undertaken in accordance with Trust policies, which may be amended. Patient safety is a key priority, and compliance with EMAS policies concerning risk management, infection control, and safeguarding is mandatory.

This job description provides an overview of main activities and responsibilities but is not exhaustive.

Details

Date posted: 09 May 2025

Pay scheme: Agenda for Change

Band: Band 8a

Salary: £53,755 to £60,504 per year (Section 2 for unsociable hours A4C)

Contract: Permanent

Working pattern: Part-time

Reference number: 335-A-1795

Job locations: Horizon Place EOC, Nottingham, Mellors Way, NG8 6PY

Job responsibilities

1. Ensure achievement of national and local performance targets by maximizing resources and managing staff and assets effectively.
2. Escalate and report issues affecting service delivery promptly to relevant management teams.
3. Monitor VOR and crew downtime, intervening as necessary to optimize resource availability.
4. Partner with EOC managers for regional performance, reputation, and strategic objectives.
5. Monitor key performance indicators, take corrective actions, and prepare exception reports.
6. Manage operational issues affecting A&E, vehicle downtime, NHS Walk-in Centres, and Minor Injuries Units, providing solutions where possible.
7. Coordinate scene management during serious incidents, liaising with emergency services and outside agencies to ensure safety and effectiveness.
8. Maintain readiness for major incidents, undertaking the initial remote Tactical Commander role as needed, and ensuring competencies are up to date.
9. Respond to all incident categories as an HCPC Registered Paramedic or as directed.
10. Manage Business Continuity Plans to mitigate failures in systems, staffing, or infrastructure.

Person Specification

Essential

• HCPC Registered Paramedic
• Leadership experience (3-5 years)
• Management diploma or equivalent experience
• Experience in healthcare system management
• Ability to work effectively without supervision
• Strong planning and organizational skills for complex activities
• Commitment to diversity and equal opportunities
• Knowledge of Ambulance Service Policies and NHS/Ambulance issues

Desirable

• NARU Tactical Commander
• NARU Ops Commander
• CPD in Command
• Organizational Development or Innovation qualifications
• Coaching/mentorship qualifications
• Strong analytical and critical reasoning skills
• Ability to negotiate and influence at senior levels

Additional requirements

The role is subject to a Disclosure and Barring Service check, UK registration, and eligibility for Skilled Worker sponsorship. Applicants must hold current UK professional registration.