Regional Operations Manager

Biffa Waste Services; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading waste management company is seeking a Regional Operations Manager to oversee operations across the Northwest of the UK. The role involves driving performance, compliance, and customer service across multiple sites. Strong leadership and operational experience in logistics are essential. Competitive salary, ongoing training, and a supportive work culture are offered.

Benefits

Ongoing career development

Car or allowance

Generous pension scheme

Holiday and travel discounts

Life cover

Qualifications

• Extensive operational leadership experience within services or logistics, with proven KPI delivery and P&L accountability.
• Excellent knowledge of compliance and safety standards.
• Skilled in operational systems and data reporting.

Responsibilities

• Oversee daily operations across multiple sites including collection and recycling.
• Support site managers in building a culture of accountability and safety.
• Monitor budgets and track KPIs.

Skills

Operational leadership experience

Strong commercial acumen

Knowledge of transport and logistics

Excellent communication skills

Analytical ability

Education

IOSH, CPC or COTC certification

Tools

Microsoft Office

Job description

Overview

Help us make a difference as a Regional Operations Manager

A quick look at the role

This regional role covers the Northwest of the UK, including but not limited to sites in Manchester, Liverpool, Stoke, St Helens, and surrounding areas. The position oversees multiple sites, driving operational performance, team leadership, compliance, safety, customer service, fleet management, sustainability initiatives, and regional reporting. It requires strong leadership, regulatory knowledge, and an operational mindset to deliver KPIs and foster continuous improvement across all sites.

Your core responsibilities

• Oversee daily operations across multiple sites, including collection, transfer, and recycling.
• Develop and support regional strategies to boost productivity, cut costs, and improve service delivery.
• Support site managers in building a culture of accountability, safety, and continuous improvement.
• Ensure compliance with regulations and enforce company safety policies.
• Maintain strong stakeholder and customer relationships; assist with escalated service issues.
• Monitor budgets, track KPIs, report on financial performance, and implement cost controls.
• Optimise use of drivers, vehicles, and equipment to reduce downtime and maintain compliance.
• Promote sustainability initiatives, recycling, diversion strategies, and provide regular reports to leadership.

Our essential requirements

• Extensive operational leadership experience within services or logistics, with proven KPI delivery and P&L accountability.
• Strong commercial acumen with experience managing labour-intensive, multi-shift, unionised environments.
• Excellent knowledge of transport, logistics, compliance, and safety standards, with IOSH, CPC or COTC desirable.
• Skilled in operational systems, Microsoft Office, and data reporting, with analytical ability to drive performance.
• Strong communicator and leader with proven decision-making skills and ability to manage diverse teams.
• Flexible and solution-focused mindset with willingness to travel across the region and promote continuous improvement.

Why you’ll love it at Biffa

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Car or allowance.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

Changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.