Regional Operations Manager

Maximus UK; Greater London; Remote; GBP 85,000 - 120,000; Full time

Benefits offered by this job

25 days holidays

Bank holidays

Pension contribution 9%

Job summary

MAXIMUS UK is seeking a Regional Operations Manager to lead Health and Wellbeing contracts across Families, Children, Teens and Adults. This home-based role requires travel to Hertfordshire and surrounding areas for on-site delivery and stakeholder engagement.

You will coach Contract Managers, drive growth, ensure KPIs and service delivery targets, and maintain high-performing teams while collaborating with health commissioners and external partners.

Qualifications

• Proven success in achievement of targets in a high-performance culture.
• Leadership/management experience leading remote teams across multiple sites.
• Prior experience with contract and business development; financial management and understanding.
• Proven ability to establish, develop and grow a business.
• Experience of working within the Health Sector.
• Knowledge and experience of working with external organisations to enhance service delivery.
• Strong business acumen, a proven sales focus, combined with excellent communication and people management skills.
• Advanced proficiency in people management, negotiation, quality performance management, financial management.
• Experience with preparing and analysing reports and financial statistics, has an excellent aptitude for figures.
• Confidence to deliver presentations to large groups and external organisations.

Responsibilities

• Responsible for managing contract performance, designated point of contact for Health Commissioners and managing key sub-contractor relationships in the region.
• Ensure contract compliance is fully achieved whilst delivering in line with operating profit and loss targets.
• Lead and development of Health Operations team; create a high-performance team through leadership and development of employees and strong divisional reputation by nurturing strong relationships with external organisations and internal stakeholders.
• Achieving placement and outcome targets for each Borough through the achievement of individual and site KPIs.
• Ensuring adherence to and ongoing development of the Delivery Model and a focus on the continuous improvement and consistency of the customer journey.
• Ensuring partner development, performance and quality of service delivery is in line with the contractual agreement and meets the needs of our customers.
• Assisting in the development of high-quality services, delivery systems SOPs and programme manuals meeting all contractual requirements and performance targets.
• Working with the Clinical Governance, Quality and Compliance Teams contributing to inspection, audit and reporting monitoring performance and proposing remedial/improvement activities via Improvement and Development Plans.
• Ensuring safeguarding practices and policies are in place and adhered to.
• Lead and motivate people to deliver a consistently high-quality service.
• Ambassador for colleague engagement focusing on delivering and driving improvement in key people metrics, such as retention, absence and ER case management.
• Leading the development and implementation of a colleague engagement strategy to ensure all operational colleagues are engaged, motivated, values driven to succeed in a contract-based environment.
• Lead and delivery business projects with the support of the Operations Director as required. Ensuring best practice throughout team by leading and driving the business in an honest, ethical, and transparent manner.

Skills

Leadership

Remote teams

Contract management

Business development

Financial management

Communication

People management

KPIs

Reporting

Data analysis

Change management

Stakeholder engagement

Team management

Presentations

Sales focus

Job description

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

• 25 days holidays + bank holidays
• 9% combined pension contribution

About the role:

We have an exciting opportunity to become our Regional Operations Manager. Although the role is home-based we're looking for candidates ideally located near London or commutable to Hertfordshire as travel is expected within this role. You will take overall management responsibility for a range of Health and Wellbeing contracts delivering lifestyle improvement programmes to Families, Children, Teens and Adults.

You will coach and lead the Contract Managers to deliver contract requirements and growth, ensuring other business opportunities are realised throughout the area and optimal outcomes, team targets, service delivery KPIs and individual goals are met.

Key Responsibilities:

• Responsible for managing contract performance, designated point of contact for Health Commissioners and managing key sub-contractor relationships in the region
• Ensure contract compliance is fully achieved whilst delivering in line with operating profit and loss targets
• Lead and development of Health Operations team; create a high-performance team through leadership and development of employees and strong divisional reputation by nurturing strong relationships with external organisations and internal stakeholders
• Achieving placement and outcome targets for each Borough through the achievement of individual and site KPIs
• Ensuring adherence to and ongoing development of the Delivery Model and a focus on the continuous improvement and consistency of the customer journey
• Ensuring partner development, performance and quality of service delivery is in line with the contractual agreement and meets the needs of our customers
• Assisting in the development of high-quality services, delivery systems SOPS and programme manuals meeting all contractual requirements and performance targets
• Working with the Clinical Governance, Quality and Compliance Teams contributing to inspection, audit and reporting monitoring performance and proposing remedial/improvement activities via Improvement and Development Plans
• Ensuring safeguarding practices and policies are in place and adhered too
• Lead and motivate people to deliver a consistently high-quality service
• Ambassador for colleague engagement focusing on delivering and driving improvement in key people metrics, such as retention, absence and ER case management
• Leading the development and implementation of a colleague engagement strategy to ensure all operational colleagues are engaged, motivated, values driven to succeed in a contract-based environment
• Lead and delivery business projects with the support of the Operations Director as required. Ensuring best practice throughout team by leading and driving the business in an honest, ethical, and transparent manner

What we are looking for:

• Proven success in achievement of targets in a high-performance culture
• Previous leadership/management experience leading remote teams across multiple sites
• Prior experience with contract and business development; financial management and understanding
• Proven ability to establish, develop and grow a business
• Experience of working within the Health Sector
• Knowledge and experience of working with external organisations to enhance service delivery
• Strong business acumen, a proven sales focus, combined with excellent communication and people management skills
• Advanced proficiency in people management, negotiation, quality performance management, financial management
• Experience with preparing and analysing reports and financial statistics, has an excellent aptitude for figures
• Confidence to deliver presentations to large groups and external organisations.
• Calm, rational and objective in all situations
• Ability to make informed decisions in a pressured environment.
• Strong understanding of data management, with the ability to present data in an appropriate format for multiple audiences.
• Ability to lead a team through change initiatives, maintaining focus and desired outputs.
• Ability to assess risks / interdependencies and mitigate against those.
• Ability to work in a fast pace, changing environment.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals at all levels both verbally and in
• Strong stakeholder and engagement experience
• Experience of managing teams
• Experience of managing and delivering key performance indicators
• Experience of analysing data and producing reports
• Experience of working with and building relationships with partnership organisations
• Excellent oral and written communications skills with people from a wide variety of backgrounds
• Confident and self motivated and Assertive
• Methodical with the ability to understand and meet targets and deadlines, able to learn and assimilate new information.

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.