Regional Operations Manager

Greystar; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Greystar is seeking an experienced operations leader to oversee property management across a portfolio, directing teams to meet financial goals and performance targets.

You will review market trends, ensure safety and regulatory compliance, and maintain high standards across properties while collaborating with investors, asset managers, and community stakeholders. The role requires strong leadership and communication skills in a fast-paced real estate environment.

Qualifications

• Experience in an operations leadership position within multi-site property management.
• Strong commercial awareness and high level of capability with financials.
• Proven ability to lead teams and work with stakeholders across the business.
• Knowledge of UK health and safety laws relating to buildings management.

Responsibilities

• Direct team members on a portfolio of properties to meet budgeted goals.
• Promote investor satisfaction with timely reporting and communication.
• Analyse market data to identify trends and drive occupancy/revenue growth.
• Ensure properties meet standards; coordinate capital needs and upkeep.
• Ensure regulatory compliance and report violations or safety issues.

Skills

Microsoft Office

Operations leadership

Financial acumen

Team leadership

Stakeholder collaboration

Tools

Property management software

Job description

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports, develops and executes the Company’s strategies related to property management operations by directing team members on the assigned portfolio of properties, and by implementing and continually improving the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.

JOB DESCRIPTION Key Responsibilities:

• Promotes investor satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to investment team/client/owner concerns, questions, issues, and requests.
• Reviews, analyses, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.
• Ensures that the appearance and physical aspects of the properties meet the Company’s and owner's established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Practices proper safety behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Knowledge & Qualifications:

• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Strong proficiency in using property management software.
• Training will however be provided.
• A practical understanding of UK Health & Safety laws relating to buildings management or relevant qualification.

Experience & Skills:

• Experience in an operations leadership position within the multi-site property management or similar sector where service through teams, revenue and occupancy are key profit drivers.
• Strong commercial awareness and high level of capability and competence with financials.
• Highly regarded as a leader of people by direct reports.
• Demonstrates the application and use of broad business acumen to manage teams towards the achievement of measurable successful business objectives.
• Displays resilience and confidence with a true customer service ethos.
• Excellent communication skills and the ability to work with impact and influence.
• Experience of engaging and collaborating with multiple stakeholders across the business.
• A knowledge and understanding of change management with the ability to effectively implement it when required.

Important Notice:

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Core Values

They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other.

Integrity

We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.

Equality

We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.

Professionalism

We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.

Accountability

We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

Service

We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.

Teamwork

We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.