Regional Operations Manager

Signature Senior Lifestyle; Forty Green; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care service provider in the United Kingdom is seeking a Regional Operations Manager to oversee a portfolio of care homes. The role requires an exceptional leader passionate about quality care, team development, and operational excellence. Responsibilities include coaching General Managers, ensuring regulatory compliance, and fostering a culture of trust and accountability. Ideal candidates will have a strong background in the care sector and a commitment to excellence.

Qualifications

• Proven senior leader from the care sector or high-end service industry.
• Strong track record in care quality and team development.
• Deep understanding of the health and social care regulatory landscape.

Responsibilities

• Lead a portfolio of care homes to ensure standards of care.
• Coach and develop General Managers to align with values.
• Ensure homes remain inspection-ready and focus on quality.

Skills

Leadership

Team Development

Quality Assurance

Financial Acumen

Communication

Job description

Lead with Purpose. Shape the Future of Care.

At Signature, we’re redefining what outstanding care looks and feels like. We are seeking an exceptional Regional Operations Manager to join our senior leadership team. This role is ideal for someone who shares our passion for excellence and leads with integrity, purpose, and heart.

This is a unique opportunity to make a meaningful impact by driving performance, nurturing talent, and ensuring every home in your region delivers the Signature experience: where every resident feels truly at home.

What You’ll Be Doing

Inspiring Leadership

• Lead a portfolio of high-performing care homes, ensuring exceptional standards of care and hospitality.
• Coach, support, and develop General Managers to become confident, values-led leaders.
• Champion innovation and service excellence across care, dining, lifestyle, and operations.
• Collaborate with colleagues across all functions to align goals and improve performance.
• Uphold and promote our culture — warm, inclusive, and built on trust and accountability.

Team Development & Performance

• Cultivate a high-performance culture where team members feel empowered to thrive.
• Identify and develop future leaders within your region.
• Celebrate successes, share best practices, and promote continuous improvement.

Quality, Governance & Compliance

• Lead efforts on regulatory compliance, safeguarding, and risk management.
• Ensure each home remains inspection-ready daily, maintaining a relentless focus on quality.

Stakeholder Relationships

• Build trusted relationships with key partners including the CQC, NHS, and local authorities.
• Represent Signature with pride and professionalism both internally and externally.

Qualifications:

• A proven senior leader from the care sector or a high-end service industry, passionate about delivering excellence.
• Strong track record in care quality, team development, and achieving commercial outcomes.
• Deep understanding of the health and social care regulatory landscape.
• Financially astute, data-driven, and confident in strategic decision-making.
• A natural collaborator and communicator — positive, resilient, and values-led.