Regional Operations Manager

SDL Car Parts; Clay Cross CP; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading motor factor company in Clay Cross CP is seeking a Regional Operations Manager to oversee the performance and growth of multiple branches. This role involves leading teams to achieve operational excellence and ensuring alignment with corporate goals. Candidates should have strong leadership skills and a background in customer service. Benefits include a competitive salary starting from £45,000, a pension scheme, and discounts.

Benefits

Company pension

On-site parking

Store discount

Qualifications

• Experience of leading, developing, and coaching operational teams in a fast-paced environment.
• Ability to analyse data and implement appropriate solutions to satisfy business need.
• Experience working in a customer service focused environment.

Responsibilities

• Lead, mentor, and develop Branch Operations Managers.
• Monitor and enhance warehouse and logistics operations.
• Ensure compliance with all company procedures.

Skills

Leadership

Data analysis

Customer service

Stakeholder management

Microsoft Office 365

Problem-solving

Education

Leadership and management qualification (CMI/ILM or similar)

CMI Level 5 diploma in Operations management

Tools

WMS systems

Job description

SDL Car Parts are hiring!

SDL Car Parts is looking for Regional Operations Manager to come and join our team.

We're looking for a highly motivated candidate to join the team! You will be responsible for covering an SDL region.

Each working week consists of 45 hours, made up of 5 x 8.5-hour days Monday to Friday. hours of 08:30am and 17:30pm which includes an additional 5 hours on every alternate Saturday 8:00-13:00pm in accordance with the rota. You are entitled to a meal break of 30 minutes.

Purpose Of The Role

The Regional Operations Manager is accountable for the operational performance, efficiency, and growth of multiple branches within a defined region. This role

acts as the strategic link between company-wide objectives and branch-level execution.

You will lead regional teams to deliver exceptional customer service, drive operational consistency, and ensure full alignment with corporate goals.

Your leadership will foster a culture of accountability, collaboration, and continuous improvement, ensuring operational excellence across the region.

As a senior leader, you will champion SDL Car parts values, promoting employee development, enhancing customer satisfaction, and driving sustainable regional success.

SDL Car Parts

We are a respected and growing family business; known in our region as being a reputable and leading motor factor company – and we want you to join us!

If you’re successful, we offer competitive benefits, such as:

• Pension scheme and 3% contributions after 3 months service
• Staff discount in our shops
• Access to a Health Cash Plan after a successful probation period where you can claim back money on things like dentists’ appointments or opticians’ checks
• Access to a benefits portal and many online discounts with major retailers, restaurants, local attractions, cinema tickets, holiday discounts, and much more
• Discounted gym memberships
• A death in service scheme
• 24-hour Employee Advice and Info Line
• Access to a 24/7 phone line for doctors’ advice, and an expert second opinion service
• Bonus schemes
• Long service holidays
• Company branded uniform
  
  

We will also ensure you have ample opportunity to grow and develop both personally and professionally, but the greatest reward will be knowing you’re a part of a business which makes their customers happy every day.

Why should you come and work for SDL Car Parts?

We have become a leading motor factor since our founding in 1978. We now have 12 branches across the North Midlands and South Yorkshire making over 1,000,000 deliveries a year!

We have over 175,000ft of warehousing across our branches and are one of the leading suppliers of aftermarket car parts in the UK with our sales turnover hitting over £30 Million per annum.

So, what are you waiting for? Come and join us and become part of a flourishing family business built on Trust, Pride, Reliability, Respect, Passion and always putting our customers first.

Key Accountabilities

• Lead, mentor, and develop Branch Operations Managers and regional warehouse support teams to drive performance across all sites.
• Translate strategic objectives into clear regional plans and ensure delivery against operational KPI’s e.g. On time in full.
• Monitor and enhance warehouse and logistics operations across the region, ensuring consistency and adherence to service-level agreements.
• Oversee resource planning and staffing strategies to meet fluctuating demand across branches.
• Identify and implement regional process improvements and efficiency gains.
• Analyse data and operational trends to proactively manage risk and address service or logistical issues.
• Ensure compliance with all company procedures including returns, warranties, and vehicle maintenance.
• Conduct regular site audits and reviews to maintain standards, health and safety compliance, and customer satisfaction.
• Champion a culture of continuous improvement and embed a high performing, engaged, proactive vs reactive culture across all the teams.
• Oversight of tech implementation in the branches transport/warehouse systems.
  
  

Additional Responsibilities

• Collaborate with SLT to contribute to overall operation strategy and planning.
• Cover as required in the absence of the BOM’s to minimise operational service disruption in the region.
• Lead change management initiatives across the region and ensure end to end successful rollouts.
• Serve as the escalation point for significant operational issues and represent the region in executive meetings.
• Support business development efforts by aligning operations with customer growth opportunities.
• Foster a “as one” cross branch collaboration to share best practices and innovations.
  
  

Essential

• Experience of leading, developing, and coaching operational teams in a fast-paced environment.
• Ability to analyse data and implementing appropriate solutions to satisfy business need.
• Experience of working in a customer service focused environment.
• Experience representing the company and team on behalf of internal and external customers
• Confident communicator with strong stakeholder management ability.
• Outstanding leadership and influencing skills.
• Exceptional data analysis and decision-making capabilities.
• Excellent organisational skills including the ability to prioritise.
• Strong organisational agility with the ability to navigate complex issues.
• Can work under pressure and adapt to changing environments whilst
• Maintaining a calm manner.
• Excellent attention to detail.
• Results driven and focused and a true problem solver.
• Competent with Microsoft Office 365, WMS systems.
  
  

Desirable

• Leadership and management qualification (CMI/ILM or similar).
• CMI Level 5 diploma in Operations management.
• Valid certifications in logistics, warehousing, or supply chain management such ILM.
  
  

Job Types: Full-time, Permanent

Salary: from £45,000

Benefits

• Company pension
• On-site parking
• Store discount
  
  

Work Authorisation

• United Kingdom (required)