Regional Operations Manager

PDA Search & Selection; Bristol; On-site; GBP 45,000; Full time

Job summary

A leading facilities management company is seeking a Regional Operations Manager for multi-site cleaning operations, ideally based in Bristol or Swindon. The successful candidate will manage client services, oversee team performance, and ensure compliance with KPIs. Strong multi-site management and customer service experience are essential. Apply in confidence to the hiring manager.

Benefits

Company car

Competitive salary

Bonus potential

Qualifications

• Proven experience in delivering responsive services in a customer-focused environment.
• Strong accountability for team performance.
• Manual car licence held for at least 1 year with no more than 6 points.

Responsibilities

• Manage daily client services to meet delivery schedules and wage budgets.
• Perform bi-monthly site inspections and address issues.
• Communicate KPIs to the team and coordinate site visits.

Skills

Multi-site cleaning management

Customer service experience

Organizational skills

Job description

POSITION: Regional Operations Manager - Multi-site Cleaning

SALARY: £45,000 plus bonus, company car

LOCATIONS: South West - ideally based in Bristol/Swindon

Our client is an award-winning UK facilities provider offering services including cleaning, security, and catering. With over 50 years' industry experience, they deliver national solutions while maintaining local quality and value across all contracts.

Due to ongoing growth and new contracts, they seek a Regional Operations Manager for a leading retailer with over 50 locations across the southwest, ideally based in Bristol or Swindon.

Key Responsibilities

• Manage daily client services to meet delivery schedules and wage budgets.
• Perform bi-monthly site inspections, address issues, and share updates with clients.
• Communicate KPIs to the team, coordinate site visits with clients and leadership.
• Prepare quotes and ensure accurate costing.
• Report meetings and follow-up actions both externally & internally
• Oversee subcontractor compliance and resolve service problems, updating the Operations Director as needed.
• Achieve client KPI's through team coordination and performance management.
• Handle recruitment, training, coaching, and disciplinary processes per company policy.

Candidates' Background & Experience

• Multi-site cleaning management essential
• Successful and proven experience in the delivery of a highly responsive service in a customer driven environment (Hands on, time flexible)
• Focussed and committed attitude to work, with strong accountability for ensuring the Teams within their remit perform consistently well
• Excellent organisational skills, with experience of proactive, flexible thinking / operating to ensure key requirements are consistently met
• Manual car licence held for at least 1 year with no more than 6 points.

Interested candidates should apply in strictest confidence to Paul Davidson

We are an equal opportunities employer and welcome applications from all qualified candidates.