Regional operations manager

Argenbright Security Europe Limited - ASEL; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A security solutions provider is seeking an experienced Operations Team Supervisor to manage a team of Regional Support Managers in the South West of England. You will be responsible for achieving financial targets, driving operational excellence, and maintaining customer relationships. The ideal candidate should have a strong background in security or commercial contract management, effective leadership skills, and a UK driving license. This role requires regional travel and offers various employee benefits.

Benefits

Perkbox recognition - rewards platform

Apprenticeship opportunities

Employee of the month scheme £50

WageStream - early wage access

Employee Assistance Programme

Ongoing training

Qualifications

• Minimum of 3 years’ experience in a team supervisor role within a security environment.
• Experience in project management and health and safety compliance.
• Ability to provide a full 5-year checkable work history.

Responsibilities

• Conduct monthly reviews to analyse regional performance.
• Manage a team of regional support managers.
• Monitor service delivery and customer satisfaction levels.

Skills

Leadership skills

Excellent communication skills

Decision-making

Ability to manage competing priorities

Collaborative work

Job description

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in.

ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.

We are seeking an experienced individual to work in our operations team alongside the Zonal operations manager and manage a team of Regional support managers for a designated regional area in the SW of the country. The successful candidate will be responsible for meeting financial targets, driving operational excellence, and leading the strategic direction of operational teams. Building strong client relationships, identifying innovative solutions, and maintaining employee engagement are key aspects of this role.

Main Responsibilities

• Conduct monthly reviews to analyse regional performance
• Manage a team of regional support managers
• Schedule employees and manage staffing needs
• Manage employee recruitment, contracts, and performance evaluations
• Monitor service delivery and customer satisfaction levels
• Lead employee engagement and succession planning efforts
• Identify and address contract KPIs for improvement
• Maintain financial accuracy and manage performance
• Develop assignment instructions and risk assessments

The ideal candidate will have a strong background and prior experience in security or commercial contract management as a site supervisor or regional supervisor and have experience in managing members of staff within a team. Experience in project management, health and safety compliance, and line management is essential. Integrity, professionalism, and effective communication skills are also crucial to this role. A UK driving license and a five-year work history are required.

Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.

Additional Information

This role is based at home, you will be expected to attend Company and Client locations in the proper performance of this job. Noting this is a regional role with travel often required around your designated region. It will be necessary to work away from home overnight sometimes and attend social events outside normal working hours.

Knowledge, Skills And Experience

• A minimum of 3 years’ experience in a team supervisor role within a sizeable security-based environment (customer or supplier side)
• Entrepreneurial and results oriented, with experience working in a fast-paced dynamic team
• Ability to manage competing priorities and tasks; proven ability to meet deadlines
• Ability to exercise excellent decision-making judgement while working in a fluid and fast paced environment
• Able to work collaboratively at a mi-management level with leadership team, direct reports and internal / external stakeholders
• Excellent written and verbal communication skills
• Strong leadership skills

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Benefits

• Perkbox recognition - rewards and discount platform
• Apprenticeship
• Employee of the month scheme £50
• 110% Club of outstanding performers who can receive large prizes and monetary rewards
• WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
• EAP - Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training