Regional Operations Manager

TN United Kingdom; Bolton; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Regional Operations Manager to enhance service quality and operational excellence across branches in the Northwest. This pivotal role involves ensuring compliance with regulatory standards, leading teams, and driving improvements in operational systems. The ideal candidate will possess strong leadership skills and a proven track record in the health and social care sector. If you are a proactive problem-solver with excellent communication skills, this is an exciting opportunity to make a significant impact in a collaborative environment.

Qualifications

• Proven track record in operational management within health and social care.
• Strong leadership skills with experience in team development.

Responsibilities

• Ensure compliance with regulatory and operational requirements across branches.
• Lead improvements in digital systems and operational efficiency.

Skills

Operational Management

Regulatory Compliance

Leadership

Project Management

Problem-Solving

Communication

Job description

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Northwest – Bury, Bolton, Southport, Oldham & Sefton

TRC has joined forces with a northern provider of homecare to find an experienced and driven Regional Operations Manager to support their Regional Director in ensuring the smooth and successful operation of branches across the region. If you are passionate about improving service quality, leading teams, and driving operational excellence, we want to hear from you!

The Role:

As Regional Operations Manager, you will play a crucial part in ensuring all branches meet the highest standards of care, compliance, and performance. You will support the Regional Director in daily operations, deputise when required, and provide branch-level managerial support, including taking on the role of Registered Manager when necessary.

Key Responsibilities:

• Compliance & Service Quality: Ensure all branches comply with regulatory, financial, operational, and people management requirements. Collaborate with Branch Managers to deliver high-quality services and maintain full regulatory compliance, including CQC standards.
• Operational Systems: Act as the subject matter expert for all operational systems, ensuring competence and compliance across branches. Develop tools and training to enhance system use and streamline processes.
• Leadership & Culture: Role model the organisation’s PRIDE values (Person-Centred, Responsive, Innovation, Delight, and Engagement). Lead improvements, foster innovation, and support a culture of high performance and service excellence.
• Project Management: Lead and support cross-functional projects to improve digital systems, processes, and overall operational efficiency.
• Reporting & Accountability: Produce data-driven management reports and provide assurance to stakeholders through regular audits and performance reviews.

Criteria:

• Experience: Proven track record in operational management, operational systems, regulatory compliance, and service delivery, within the health and social care sector. Knowledge and understanding of current legal and regulatory frameworks and responsibilities within the sector.
• Leadership: Strong leadership skills with experience in coaching, supporting, and developing teams to achieve excellence.
• Regulatory Knowledge: In-depth understanding of compliance with the Health & Social Care Act 2008, CQC regulations, and other relevant standards.
• Problem-Solving: A proactive problem-solver who can lead improvements, implement new ways of working, and tackle operational challenges head-on.
• Communication: Excellent interpersonal and communication skills, with the ability to influence senior leaders and build strong internal and external relationships.
• Project Management: Experience in leading projects from start to finish, delivering improvements in operational processes and systems.

Working across the Northwest, covering Oldham, Bolton, Bury, Sefton and Southport. Must be a driver with a full UK Licence and own transport.