Regional Operations Manager

Whitbread Group PLC (Costa Coffee, Premier Inn, Brewers Fayre); Belfast; On-site; GBP 68,000 - 82,000; Full time

Job summary

A leading hospitality company is seeking a Regional Operations Manager to oversee 15 Premier Inn hotels across Northern Ireland and Ireland. The role involves ensuring high customer service levels, achieving business targets, and developing local managers and team members. Ideal candidates will have proven multi-site management experience and strong leadership skills. A competitive salary and comprehensive benefits package offered.

Benefits

Company car/allowance

Family BUPA healthcare

Matched pension contribution up to 10%

Industry-leading performance bonus

Exclusive employee discounts

Flexible working policy

Qualifications

• Proven multi-site experience managing 10+ sites and large teams in a customer-focused environment.
• Strong leadership, talent development and recognition skills.
• Resilient, adaptable to change, and able to make tough decisions.

Responsibilities

• Lead 15 Premier Inn hotels across Northern Ireland and Ireland, ensuring high levels of customer service and brand standards.
• Drive sales and achieve business KPI targets to support growth.
• Be visibly present across site locations and empower local managers to deliver exceptional service.
• Develop and retain talent, building a culture of high performance and engagement.
• Make strategic, data-driven decisions and build positive working relationships across the business.

Skills

Leadership

Talent development

Customer service

Business acumen

Resilience

Job description

Regional Operations Manager

Category: Support Centre - ROM

Location: Belfast

We are currently recruiting a Regional Operations Manager who will take on the exciting opportunity to lead 15 Premier Inn hotels across Northern Ireland and Ireland, with locations including Belfast, Dublin and the Isle of Man - with additional new openings in the pipeline. Our Regional Operations Managers play a key role in our business, spotting talent, developing people and leading our teams to do what they love most - making our guests happy!

Salary up to £82,000 per annum plus benefits

You'll be joining Whitbread, home of Premier Inn, the UK's largest hotel chain, as well as some of the nations favourite go-to restaurants, Beefeater, Brewers Fayre, Table Table and Bar + Block. Voted a Top Employer for 13 years in a row, Diversity Leader in Financial Times Diversity Leaders index, received a Stonewall Gold Award for our commitment to LGBTQ inclusion at work and have recently rated as a Top 25 Employer in the Investing in Ethnicity Matrix, we are committed to building a diverse and inclusive workplace where we believe everyone is unique and is a place where you can bring your authentic self to work each day.

We are currently recruiting a Regional Operations Manager for our Premier Inn hotels throughout Northern Ireland & Republic of Ireland, primarily across Belfast & Dublin but with some exciting new openings in the pipeline! Well be looking for our Regional Operations Manager to uphold our high levels of customer service and brand standards, driving sales and business KPI targets to deliver our growth agenda through a highly engaged workforce. Youll do this by being visibly present across your site locations, empowering our managers to deliver exceptional service and create a culture of high-performance making Whitbread a great place to work.

With proven multi-site experience managing 10+ sites and large teams, from within any customer focused industries, we also want to you share our passion for our brands and is used to delivering great results with sound business acumen. To ensure that we have the best possible teams in place so we can exceed our guest expectations, youll be a natural leader and motivator who recognise and reward great talent, developing them to be the best they can. A resilient individual who is adaptable to change and not afraid to make the tough decisions, you are able build positive working relationships across the business to both share best practice and continually looks to optimise business opportunities for Whitbread.

Whats in it for me? A competitive salary and a benefits package which includes company car/ allowance, Family BUPA healthcare, matched Pension contribution up to 10%, Industry leading performance bonus, company share save scheme, exclusive employee discounts across our hotel and restaurant estate, a wider variety of external discounts with retail/ leisure outlets. Family friendly benefits and a genuine flexible working policy.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: Advertised: 03 Oct 2025

Apply now

Share

Responsibilities

• Lead 15 Premier Inn hotels across Northern Ireland and Ireland, ensuring high levels of customer service and brand standards.
• Drive sales and achieve business KPI targets to support growth.
• Be visibly present across site locations and empower local managers to deliver exceptional service.
• Develop and retain talent, building a culture of high performance and engagement.
• Make strategic, data-driven decisions and build positive working relationships across the business.

Qualifications

• Proven multi-site experience managing 10+ sites and large teams in a customer-focused environment.
• Strong leadership, talent development and recognition skills.
• Resilient, adaptable to change, and able to make tough decisions.
• Excellent relationship-building and business acumen to optimise opportunities for Whitbread.