Regional Operations Management Lead (UK)

Stuart; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics platform is seeking a UK Regional Management Lead to oversee all UK Regional Managers, ensuring operational excellence and financial performance. This role focuses on maximizing service quality, engaging teams, and fostering a culture of innovation. The ideal candidate has extensive operations experience and strong leadership skills, with a commitment to continuous improvement. A hybrid working model and various benefits are offered.

Benefits

£200 monthly food allowance

Stuart Academy for upskilling

Wellness Allowance for gym/sport

Cycle to work scheme

Private healthcare by Aviva

30 days working abroad per year

Qualifications

• Minimum of 4 years of experience in operations.
• Experience in managing a team.
• Strong analytical mindset for data-driven decisions.
• Excellent organizational skills including project management.
• Strong curiosity and innovative mindset.

Responsibilities

• Manage all UK Regional Managers and performance KPIs.
• Engage and motivate the team through career development plans.
• Maximize operational and financial performance focusing on clients.
• Drive cost-reduction initiatives while improving performance metrics.
• Foster culture of continuous improvement and innovation.

Skills

Analytical mindset

Team management

Communication skills

Organizational skills

Tech savvy

Job description

Stuart is a leading tech-enabled logistics platform that transforms on-demand delivery across sectors like food, grocery, and retail. Operating in over 130 cities across Europe, Stuart connects businesses with a network of independent couriers, providing access to fast, flexible, and efficient deliveries.

Our Mission

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Stuart is a highly diverse and inclusive company of 180+ employees from different nationalities and backgrounds working across France , Poland , Spain and the UK.

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision

We are looking for a UK Regional Management Lead who will manage all UK Regional Managers, and be responsible for operational and financial performance in this market.

You will be accountable for delivering a world-class service to our clients at all times, and will be accountable for KPIs such as GM, CPO, On-Time rate, E2E, Very Late and Undelivered and Success Rate.

You will play a vital role in balancing our growth opportunities and profitability targets. You will work closely with Revenue and Tech functions, and be a key figure in influencing Stuart’s continued success. You will be reporting directly to the Head of City Management.

What will I be doing?

• People Management
• Managing a team of 3-5 Regional Managers
• You will continually assess resourcing distribution across your market, reviewing volumes across your team
• You will keep your team engaged and motivated through clear career development plans, coaching and mentoring
• You will hold your team accountable for performance in their regions, holding performance conversations where appropriate
• Operational Management
• You will be responsible for performance in your market, including keeping RMs accountable for actions to improve performance and profitability
• You will maximise operational and financial performance, focusing on client needs and reducing client churn. You will work closely with the Revenue function to understand client requirements, supporting on client meetings through analyses and reporting if necessary
• You will own and drive initiatives that will focus on reducing costs in your market, whilst optimising your performance metrics
• You will analyse your RMs performance, using data to identify opportunities to improve our Quality of Service, including ensuring that we meeting our budget and cost objectives
• Growth
• You will highlight areas of opportunity for the Revenue Team through insights received from your RMs and couriers in your market
• You will develop new processes and optimise existing ones that will contribute to higher margins
• You will be the key POC for the Revenue team when new clients are launching in your market, and you will facilitate and coordinate playbooks for successful launches (in collaboration with Ops Strategy)
• Continuous Improvement
• You will foster a culture of continuous improvement and innovation, through constant evaluation and review of our operational processes
• You will be responsible for co-creating, implementing and overseeing execution of Operational SOPs and Operations Playbook Standards
• You will work with the Tech team and Operational Strategy to design, create and implement new tools and features
  
  
  
  

What do we need from you?

• Minimum of 4 years of experience in operations
• Experience in managing a team, including handling performance management and development conversations. You have a strong desire to help your team grow!
• Strong analytical mindset, comfortable making data-driven decisions whilst balancing operational needs in the market, ability to perform own in depth analysis identifying root causes and proposing solutions
• Excellent organisational skills, including project management
• Clear and strong communicator, with the ability to influence stakeholders across the business
• Strong curiosity: you are thoughtful, innovative and not afraid to question the status quo. You encourage your team to experiment and test new ideas
• Tech savvy: comfortable using different tech tools and proposing new solutions and improvements to Stuart's tech stack
  
  
  
  

The stuff you wanna know

• Work in an international, dynamic and passionate environment with a company culture focused on learning and development
• Hybrid working model and flexible hours
  
  
  
  

Current benefits include:

• Food allowance £200 monthly (groceries/restaurants/food apps etc)
• Stuart Academy, offering a wide range of upskilling and development opportunities
• Stuart is putting Mental Health Awareness first! Wellness Allowance to use in any gym or sport class
• Cycle to work scheme
• Private healthcare provided by Aviva
• 30 days working abroad per year
  
  
  
  

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

Please note: Our Talent Acquisition Team is international coming from across the world We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you
Want to learn more about us? Visit https://stuart.com/about-us/