Regional Operations Lead - North East

LVMH; Newcastle upon Tyne; On-site; GBP 48,000 - 68,000; Full time

Benefits offered by this job

Private healthcare

Life assurance

Private pension

Annual salary reviews

Employee discount

Birthday day off

Wellbeing platform

LVMH Heart Fund

Generous holiday allowance

Job summary

SEPHORA UK is seeking a Regional Operations Lead to strengthen operational performance across a portfolio of stores. You will be the hands-on link to store teams, embedding standards, resolving issues and ensuring processes enable stores to perform at their best.

With a strong field focus, you’ll collaborate with the Regional Operations Manager and Retail Operations to mobilise new locations, support pre-opening, go-live and post-launch hyper care, while rolling out new tools and processes

Qualifications

• Experience in a retail environment, ideally multi-site.
• Strong understanding of day-to-day store operations and practical challenges.
• Excellent organizational skills with ability to manage multiple priorities.
• Practical problem-solving and operational improvement mindset.
• Confident communication to coach and influence without direct authority.
• Ability to build relationships with store teams and stakeholders.

Responsibilities

• Act as the key day-to-day operational contact for stores across your region.
• Conduct regular store visits and provide practical support to improve performance.
• Ensure consistent SOPs, policies and operational procedures across stores.
• Identify and escalate recurring issues to Regional Operations Manager.
• Monitor standards across stock, stockroom, cash, security, and health & safety.
• Support action plans and ensure improvements are sustained.

Skills

Retail operations

Multi-site experience

Travel readiness

Relationship building

Coaching & mentoring

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, as we continue our exciting expansion across the UK, we’re looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world’s most dynamic retail markets.

The Opportunity

As Regional Operations Lead, you’ll play a key role in strengthening operational performance across a designated portfolio of SEPHORA stores. Working closely with store teams, you’ll provide visible, hands‑on support to embed consistent standards, resolve operational challenges and ensure our processes and ways of working enable stores to perform at their best.

With a strong field focus, you’ll be a key connection between our stores and Retail Operations, partnering closely with the Regional Operations Manager and wider operational teams. Alongside supporting established stores, you’ll help bring new locations to life, providing operational guidance through mobilisation, opening and post-launch support to set every store up for long‑term success.

What you’ll be doing…

• Act as the key day‑to‑day operational contact for stores across your designated region, building trusted relationships with store teams and operational stakeholders.
• Conduct regular store visits, providing visible, practical support and coaching to strengthen operational performance.
• Support stores in consistently applying SOPs, policies and operational procedures across their day‑to‑day activity.
• Identify and help resolve operational challenges, escalating significant or recurring issues to the Regional Operations Manager where required.
• Monitor standards across stock, stockroom operations, cash, security, health and safety, loss prevention and wider store processes.
• Support teams in implementing corrective actions, following up to ensure improvements are completed and sustained.
• Partner with the Regional Operations Manager and New Store Opening Taskforce to support operational readiness for new store launches.
• Provide hands‑on support through pre‑opening activity, go‑live and post‑opening hyper care, helping new teams embed strong operational routines.
• Support the rollout and adoption of new retail tools, systems and processes, ensuring changes are understood and successfully implemented.
• Identify recurring themes, risks and opportunities across stores, providing clear insight and feedback to the Regional Operations Manager and wider Operations team.
• Share best practice across the store network and identify opportunities to simplify ways of working and improve operational efficiency.
• Act as a strong voice for store teams, ensuring feedback from the field is represented within Retail Operations.

What you’ll bring…

You’ll be a hands‑on, solutions‑focused operator who builds trusted relationships and brings clarity to fast‑moving environments. Organised, curious and commercially aware, you’ll be confident working independently in the field while staying closely connected to the wider Retail Operations team.

• Experience working within a retail environment, ideally within a multi‑site business.
• A strong understanding of day‑to‑day store operations and the practical challenges faced by retail teams.
• Strong organisational skills, with the ability to manage multiple priorities and follow actions through to completion.
• A practical, action‑oriented approach to problem‑solving and operational improvement.
• Confident communication skills, with the ability to coach, challenge and positively influence others without relying on direct authority.
• The ability to build effective working relationships with store teams and a range of internal and external stakeholders.
• Confidence using retail systems and the ability to quickly learn new digital tools and processes.
• Good judgement, with the ability to resolve issues locally and recognise when escalation is required.
• The ability to adapt your approach to different store environments while maintaining consistent operational standards.
• Flexibility and willingness to travel regularly across your designated region.

This is a field based role and will require flexibility and willingness to travel extensively throughout the UK, including frequent overnight stays away from home.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value and our benefits reflect that. Here’s what you can look forward to:

• Private Healthcare, Life Assurance and Private Pension from day one.
• Competitive pay that grows with you, including annual salary reviews.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday.
• Access to a wellbeing and perks platform.
• LVMH Heart Fund support.
• Generous holiday allowance, with the option to buy more.

Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

We welcome applications from all suitably qualified candidates. Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.