Regional Operations Lead

Serco; Bushey; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Regional Operations Lead, where you will drive service excellence across the South East. This dynamic role involves overseeing a high-performing repairs and maintenance contract, ensuring compliance and customer satisfaction. You will inspire operational teams, manage supply chains, and implement efficiency improvements while fostering a culture of continuous improvement. This is an exciting opportunity to make a tangible impact in the housing maintenance sector, shaping the future of services and enhancing community well-being. If you're ready to lead and innovate, we want to hear from you!

Benefits

6% employee matched pension contribution

Private medical cover for self and partner

Bonus

25 days annual leave

Life assurance 2 x annual salary

Qualifications

• Strong operational background in housing or property maintenance.
• Experience in managing repairs, compliance, and maintenance services.

Responsibilities

• Oversee day-to-day operations of repairs and maintenance services.
• Ensure high standards, health and safety, and customer satisfaction.

Skills

Operational Management

Customer Service

Health and Safety Practices

Supply Chain Management

Performance Management

Education

Health and Safety Qualification (IOSH/NEBOSH)

Leadership or Management Training

Job description

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VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location:Bushey, to cover the South East Region (mobile role)

Salary: Competitive + Company Car/Car Allowance + Benefits

Permanent, Full time

Regional Operations Lead – Driving Service Excellence Across the South East

Are you ready to take the next step in your leadership journey and make a tangible impact in the housing maintenance sector? We’re looking for a dynamic Regional Operations Lead to support the delivery of a high-performing, customer-focused repairs and maintenance contract across a diverse portfolio of 15,000 properties throughout the South East.

The Role

In this key leadership role, you’ll work closely with the Regional Manager to oversee the day-to-day operations of repairs, compliance, voids, and grounds maintenance services. Your responsibilities will centre around maintaining high standards, meeting performance targets, and ensuring that health and safety, quality, and customer satisfaction are always prioritised.

You’ll also act as a trusted deputy to the Regional Manager, confidently representing the team at stakeholder and client meetings, internal briefings, and decision-making forums. Your commercial awareness and operational insight will allow you to identify and implement efficiency improvements and cost-saving initiatives while maintaining service excellence.

As a leader, you’ll inspire and support operational teams to deliver against contract objectives and foster a culture of continuous improvement. You’ll take ownership of managing the supply chain, ensuring strong performance, value for money, and alignment with contract goals. Building and maintaining strong working relationships with clients and internal stakeholders will be essential, as will your commitment to promoting a customer-first culture across the board.

This is a hands-on and mobile role that covers a 24-hour operation. You will need to be available as part of an on-call rota and willing to travel regularly across the South East, including overnight stays when operationally required.

What You'll Bring

To thrive in this role, you should have a strong operational background within housing or property maintenance—ideally within the social housing or local authority space. Experience in delivering repairs, voids, compliance, and maintenance services is key, along with a proven ability to manage a supply chain effectively. You should feel confident engaging with clients and stakeholders, and comfortable deputising for senior leadership at key meetings.

An understanding of safe systems of work, health and safety practices, and contract performance management (including KPIs and SLAs) is essential. You’ll also need to be highly organised, self-motivated, and passionate about delivering excellent customer service.

It would be beneficial if you hold a formal health and safety qualification such as IOSH or NEBOSH, and any leadership or management training will be an advantage. Experience working on local authority or housing association contracts, or leading service transformation initiatives, will help set you apart.

This is more than just an operational leadership role—it’s an opportunity to shape the future of housing services and have a lasting impact on the communities we serve. If you’re ready to lead, innovate, and grow with a forward-thinking organisation, we want to hear from you.

What We Offer:

• 6% employee matched pension contribution
• Private medical cover for self and partner
• Bonus
• 25 days annual leave
• Life assurance 2 x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS.By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.