Regional Operations Improvement Manager

Royal Mail Group; Cranbrook; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national delivery service is seeking a Regional Operations Improvement Manager in the South East. This role focuses on driving operational excellence and implementing strategic plans across Delivery Operations. The ideal candidate will lead teams in continuous improvement efforts and engage with various stakeholders. Competitive salary, benefits, and the opportunity for significant impact are offered in this full-time position.

Benefits

Competitive salary

18% annual bonus potential

Car allowance

Healthcare benefits

Family friendly support

Qualifications

• Proven experience in change management and continuous improvement.
• Strong leadership and stakeholder management skills.
• Expert knowledge of Delivery & Collection operations.

Responsibilities

• Lead the creation and execution of regional strategic plans.
• Drive continuous improvement and innovation across Delivery Units.
• Coach operational leaders to embed a high-performance culture.

Skills

Leadership

Stakeholder management

Change management

Continuous improvement

Problem-solving

Data analysis

Job description

Job reference 328053
Regional Operations Improvement Manager
Competitive salary, £5,500 Car allowance (or £5000 as cash via payroll each month (£416.67)) plus Healthcare, 18% annual bonus potential with 27.5 days annual leave, plus bank holidays, increasing with service

Permanent, Full time

South East regional role covering Anglia to Brighton

Are you a tactical leader with a passion for driving operational excellence and cultural change? We're looking for a Regional Operations Improvement Manager to lead performance improvement across our Delivery Operations. This is a high-impact role where you'll shape the future of delivery by embedding continuous improvement, coaching leadership teams in a new standard of working and delivering against key performance metrics.

About the Role

As a key member of the Engineering and Process Design team, you'll be responsible for creating and deploying strategic performance plans across your region. You'll lead cultural and operational transformation, working closely with senior stakeholders, union partners and delivery teams to embed new ways of working and drive sustained improvement.

Key Responsibilities:

• Lead the creation and execution of regional strategic plans aligned with the Operating System.
• Drive continuous improvement and innovation across Delivery Units.
• Coach and develop operational leaders to embed a high-performance culture.
• Collaborate with stakeholders to integrate new processes and standards.
• Use the Operating System to drive performance against KPIs and reduce operational disruption.
• Ensure compliance with health, safety, and automation standards.

About You

You're an experienced operational leader with a deep understanding of Delivery processes and a proven ability to lead change. You're confident engaging at all levels, from frontline teams to senior stakeholders, and have a passion for developing people and driving results.

What You'll Bring:

• Strong leadership and stakeholder management skills.
• Proven experience in change management and continuous improvement.
• Expert knowledge of Delivery & Collection operations.
• Ability to coach and build high-performing, future-ready teams.
• Skilled in problem-solving and resource prioritisation based on data, numbers and facts.
• Experience working with trade unions and influencing at a senior level.

Extra Benefits

Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
Supportive and generous company sick pay
Your Wellbeing -you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
*Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face interview in the Anglia region consisting of competency based and role specific questions. We plan to hold interviews on 19th August.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date:11th August. Please note, this advert may close early if the appropriate number of applications has been reached.

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