Regional Network Manager (Trade Contractor Network) - Field/Remote - 40 hours per week

CET Careers; Derby; Remote; GBP 42,000 - 48,000; Full time

Job summary

CET Careers seeks a Regional Network Manager for their Trade Contractor Network with responsibilities including managing a contractor network across the North Region. The role calls for a strong background in relationship management, KPI-driven performance, and contractor oversight in a dynamic and inclusive environment.

Benefits

Discretionary annual bonus scheme

Excellent benefits package

Qualifications

• Several years’ experience managing contractor networks or similar operational based teams.
• Significant experience using KPI’s to drive business performance.
• Driven, determined, and tenacious with good attention to detail.

Responsibilities

• Position CET as the company of choice for the best contractors.
• Manage Contractor Network and ensure high performance.
• Accountability for regional KPI/SLA delivery.

Skills

Project Management

Relationship Management

KPI Management

Data Analysis

Organizational Skills

Education

Technical / Qualified Trade Background

Intermediate / Advanced Microsoft Office

Job description

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Regional Network Manager (Trade Contractor Network) - Field/Remote - 40 hours per week, Derby

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Job Reference:

9e718de84dfe

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

When it comes down to service, process and people; CET is the partner of choice. Our hallmark characteristics are quality, reliability and outstanding service.

Our highly skilled 250 employees are always prepared to go the extra mile to deliver excellence; it’s a cultural thing. As a result, we offer an unrivalled nationwide service you can trust; delivered by some of the most experienced professionals and technical staff in the business.

Ever since we were first established, back in 1988, we have been developing our systems and services to meet the changing needs of our clients.

Working for CET is many things – exciting, challenging andrewarding. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.

If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do, apply now!

Applications are invited from the UK Mainland only

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Location:Remote /Home Working / Field Based (will be required to travel to Head Office inWalsall for any ad hoc training or team meetings)

Working Hours:40 hours per week, Monday to Friday

Salary - c.£45K and car allowance,with eligibility to participate in a discretionary annual bonus scheme together with an excellent benefits package.

Reporting to Head of Network

Main Purpose of Role
Developing a high-performing, multi-trade, regional Contractor Network which supports CET’s position asthe company of choice for the UK’s Blue-Chip Home Emergency Insurers. This is a key remote / field-basedrole within our business covering our North Region (North England, Northern Ireland & Scotland), one ofthree Regions within the CET Network which spans the entire UK and NI. You do not necessarily need to be based in any of these regions.

You will be fully empowered and accountable for delivering service and operational KPI’s within your territoryby building on and improving the already high performing network in this region. A positive approach torelationship and performance management is key for the successful candidate.

You will also be expected to support the wider business in delivering business improvement / change whichallow us to better support our network, deliver higher levels of engagement and ultimately improved results

Main Responsibilities

• Position CET as the company of choice for the best Home Emergency Contractors across UK & NI.
• Relationship management of Contractor Network, making it easy to do business with CET.
• Full accountability for regional KPI / SLA delivery and contractor performance management.
• Building strong and constructive relationships with all existing Contractors on the CET network.
• Managing and supporting escalated claim queries generated via both external and internal teams
• Ensuring we have sufficient Network coverage to meet demands across all trades, at all times.
• Ensuring the Regional Network operates with the highest safety standards in the industry.
• Developing the Regional Network to provide the best-in-class service to customers.
• Accountability for effectively managing regional contractor costs and cost per claim.
• Develop strong collaborative working relationship with internal teams.
• Ability to present clearly and professionally at all levels within the business.
• Supporting hyper care period for new Contractor’s joining the Network.
• Provide weekly and monthly updates on performance against plan / strategy.

Qualifications and Educational Requirements

• Desirable, but not essential - Technical / Qualified trade background (Heating, Plumbing, Electrical).
• Intermediate / Advanced Microsoft Office.

Essential and Desirable skills

• Several years’ experience managing contractor networks or similar operational based teams.
• Track record of driving positive change
• Significant experience using KPI’s to drive business performance
• A strong preference for using data to support business decisions
• Well organised, able to prioritise
• Driven, determined and tenacious with good attention to detail
• Strength to drive cultural change
• Ability to build strong professional network of support.

We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future

CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us