Regional Network Manager (Trade Contractor Network) - Field/Remote - 40 hours per week

CET Structures Limited; Castle Donington; Remote; GBP 40,000 - 50,000; Full time

Job summary

CET Structures Limited seeks a Network Manager to develop and oversee a high-performing Contractor Network across the UK. This field-based role focuses on enhancing contractor relationships, managing performance metrics, and supporting business improvements, contributing to CET's reputation in Home Emergency Insurance services.

Benefits

25 days annual leave plus Public/Bank holidays

Car allowance

Participation in a discretionary annual bonus scheme

Qualifications

• Several years’ experience managing contractor networks or similar operational based teams.
• Significant experience using KPI’s to drive business performance.
• Ability to effectively manage regional contractor costs and claims.

Responsibilities

• Manage relationships with Contractor Network to ensure high performance and accountability.
• Accountability for delivering regional KPI/SLA and contractor performances.
• Support in delivering business improvement initiatives across the network.

Skills

Relationship management

Performance management

Driving change

Data-driven decision making

Attention to detail

Influencing skills

Education

Technical / Qualified trade background (Heating, Plumbing, Electrical)

Intermediate / Advanced Microsoft Office

Job description

Working for CET is many things – exciting, challenging andrewarding. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.

If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do, apply now!

Applications are invited from the UK Mainland only

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Location:Remote /Home Working / Field Based (will be required to travel to Head Office inWalsall for any ad hoc training or team meetings)

Working Hours:40 hours per week, Monday to Friday

Salary - c.£45K and car allowance,with eligibility to participate in a discretionary annual bonus scheme together with an excellent benefits package.

Holiday Entitlement: 25 days plus Public/Bank holidays

Reporting to Head of Network

Main Purpose of Role
Developing a high-performing, multi-trade, regional Contractor Network which supports CET’s position asthe company of choice for the UK’s Blue-Chip Home Emergency Insurers. This is a key remote / field-basedrole within our business covering our North Region (North England, Northern Ireland & Scotland), one ofthree Regions within the CET Network which spans the entire UK and NI. You do not necessarily need to be based in any of these regions.

You will be fully empowered and accountable for delivering service and operational KPI’s within your territoryby building on and improving the already high performing network in this region. A positive approach torelationship and performance management is key for the successful candidate.

You will also be expected to support the wider business in delivering business improvement / change whichallow us to better support our network, deliver higher levels of engagement and ultimately improved results

Main Responsibilities

• Position CET as the company of choice for the best Home Emergency Contractors across UK & NI.
• Relationship management of Contractor Network, making it easy to do business with CET.
• Full accountability for regional KPI / SLA delivery and contractor performance management.
• Building strong and constructive relationships with all existing Contractors on the CET network.
• Managing and supporting escalated claim queries generated via both external and internal teams
• Ensuring we have sufficient Network coverage to meet demands across all trades, at all times.
• Ensuring the Regional Network operates with the highest safety standards in the industry.
• Developing the Regional Network to provide the best-in-class service to customers.
• Accountability for effectively managing regional contractor costs and cost per claim.
• Develop strong collaborative working relationship with internal teams.
• Ability to present clearly and professionally at all levels within the business.
• Supporting hyper care period for new Contractor’s joining the Network.
• Provide weekly and monthly updates on performance against plan / strategy.

Qualifications and Educational Requirements

• Desirable, but not essential - Technical / Qualified trade background (Heating, Plumbing, Electrical).
• Intermediate / Advanced Microsoft Office.

Essential and Desirable skills

• Several years’ experience managing contractor networks or similar operational based teams.
• Track record of driving positive change
• Significant experience using KPI’s to drive business performance
• A strong preference for using data to support business decisions
• Well organised, able to prioritise
• Driven, determined and tenacious with good attention to detail
• Strength to drive cultural change
• Strong influencing skills
• Ability to builds strong professional network of support.

We all have different skills here at CET and that’s what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future

CET is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments or flexible working options required during the application and assessment process, and upon joining us