Regional Manager, Inflight Dining Operations - United Kingdom LHR

American Airlines; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airline company in London seeks an experienced professional to oversee catering operations, ensuring compliance and quality in food services. The ideal candidate will have a Bachelor's degree, at least 3 years in airline catering or related fields, and strong project management skills. This role demands creativity, analytical skills, and proficiency in Microsoft Office applications.

Qualifications

• 3 years experience in airline/hotel food and beverage, restaurants, catering, purchasing, or Flight Service.
• Prior project management work experience required.
• Experience in airline catering operations preferred.

Responsibilities

• Oversee catering partners’ performance within assigned hub and region.
• Conduct audits of providers’ kitchen and field operations.
• Analyze performance trends regarding catering accuracy and service failures.
• Lead operational meetings to resolve challenges.

Skills

Knowledge of Microsoft Office

Creative and analytical problem-solving

Ability to manage workloads

Project planning and leadership

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Publisher

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Flight Service Team within the Customer Experience Division.

• Responsible for system audits as it relates to scheduled meal services.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversee catering partners’ performance and compliance to contractually mandated metrics within assigned hub and region

• Conduct comprehensive audits of each provider’s kitchen and field operations, analyze results and develop corrective action plans for performance failures with caterer management team

• Analyze performance trends and reports on flight attendant and customer data with regards to catering accuracy and service failures

• Lead operational meetings and serve as a liaison between airport management, Inflight and catering partner to resolve ongoing operational challenges

• Collaborate with Purchasing on catering bid strategies and cost cutting initiatives including RFPs

• Develop and implement alternative catering options as needed during off schedule operations and kitchen disruptions (e.g. labor actions, extreme weather conditions, etc.)

• Manage caterer start-ups and/or transitions and oversee training on AA specifications and procedures including menu production, equipment/inventory management, meal ordering, aircraft servicing and aircraft ramp safety

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training

• 3 years experience in airline/hotel food and beverage, restaurants, catering, purchasing, or Flight Service

• Prior project management work experience

Preferred Qualifications- Education & Prior Job Experience

• Experience in airline catering operations, aircraft galleys, or flight service

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, PowerPoint and Publisher

• Ability to be creative and analytical, with demonstrated problem-solving and decision-making skills

• Ability to manage workloads with changing priorities, limited direction and ease

• Ability to concisely present work to internal and external parties

• Ability to organize, lead, and plan projects

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.