Regional IT & Office Support Analyst

Creative Artists Agency; Greater London; On-site; GBP 34,000 - 42,000; Full time

Job summary

Creative Artists Agency (CAA) seeks a proactive IT Service Desk professional to join our London office. You will provide frontline technical support for Windows, macOS, and mobile devices, manage user accounts and access, and coordinate with engineers to resolve incidents across the EU and APAC regions.

You will work with Active Directory, Exchange, Office 365, and device management tools to ensure smooth operations for executives and staff, while contributing to security and ITIL-aligned

Qualifications

• Experience supporting and troubleshooting Microsoft accounts and Office 365 apps.
• Strong knowledge of Active Directory, Exchange, and identity management.
• Proven ability to troubleshoot Windows and macOS environments in a corporate setting.
• Familiarity with mobile platforms (iOS/Android) and device management tools.

Responsibilities

• Provide Service Desk support across EU and APAC regions; travel to offices as needed.
• Assist incident management for infrastructure and cybersecurity events.
• Coordinate with engineering teams to resolve issues and deliver projects.
• Administer user accounts and devices (Workday/AD) for London office.
• Support Windows 10/11, macOS, iOS and Android devices; deploy software.

Skills

Active Directory

Microsoft Exchange

Office 365

Windows & macOS

Cisco Unified CM

Troubleshooting

Intune

Tools

Jamf

SCCM

Azure Active Directory

Job description

Creative Artists Agency (CAA) seeks a proactive IT Service Desk professional to join our London office. You will provide frontline technical support for Windows, macOS, and mobile devices, manage user accounts and access, and coordinate with engineers to resolve incidents across the EU and APAC regions.

You will work with Active Directory, Exchange, Office 365, and device management tools to ensure smooth operations for executives and staff, while contributing to security and ITIL-aligned