IT Support & Service Desk Analyst — Junior

The Citco Group Limited; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career development

Educational support

Competitive salary & benefits

Global team

Job summary

The Citco Group Limited in London is seeking an IT Junior Support Analyst to provide frontline desktop and IT infrastructure support for the local office and regional users.

You will diagnose and resolve software and hardware incidents, document requests, and contribute to a robust, customer-focused service desk. The role requires ITIL awareness, clear communication, and the ability to work across teams, including after-hours on-call.

Qualifications

• 1 year of experience in a similar IT support role.
• Understanding of ITIL and Change Management.
• Excellent written and verbal communication.
• Analytical and problem-management skills.
• Ability to work across functions and deliver customer-focused service.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Own issues from incident analysis to resolution and escalate when needed.
• Record incidents in the Service Desk system.
• Maintain high level of customer service and professional communication.
• Provide on-site IT support and remote assistance to locations.
• Participate in after-hours on-call schedule.

Skills

ITIL knowledge

Change Management

Communication skills

Analytical skills

Education

Bachelor's degree or technical qualification prevalent to the position

Tools

Service Desk tools

Job description

The Citco Group Limited in London is seeking an IT Junior Support Analyst to provide frontline desktop and IT infrastructure support for the local office and regional users.

You will diagnose and resolve software and hardware incidents, document requests, and contribute to a robust, customer-focused service desk. The role requires ITIL awareness, clear communication, and the ability to work across teams, including after-hours on-call.