Regional HR Manager - London

Thomas Franks Ltd.; Banbury; Hybrid; GBP 50,000; Full time

Job summary

A leading independent contract caterer is seeking a Regional HR Manager to support teams across London and the South East. This full-time position involves providing comprehensive HR advice, driving employee engagement, and managing complex HR issues. With a focus on relationship building and change management, the role offers substantial professional growth in a vibrant industry.

Benefits

Wider wallet scheme

Free meals on duty

Enhanced parental leave

Cycle to work scheme

Unrivalled training and development

Social events

Workplace pension

Employee assistance programme

Qualifications

• Proven generalist HR experience, preferably in hospitality.
• Strong background in complex HR issues.
• Experience with remote teams and Employment Law.

Responsibilities

• Provide general HR support and advice to managers and Directors.
• Manage employee relations including performance management.
• Develop HR systems and implement new projects.

Skills

Communication

Analytical skills

Organizational skills

Education

CIPD level 5 qualified

Job description

Regional HR Manager - London Hook Norton Contract: Full Time, Permanent
Salary: £ 50,000 per annum
Hours: 40 per week

Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting.

Due to the expansion of the business and some exciting new projects we are delighted to be recruiting for a Regional HR Manager - London to support our teams and help to drive the business forward. We are looking for someone who is keen to grow with us.

Within the Regional HR Manager role, you will be challenged with building relationships and providing generalist HR support and advice to managers, senior managers and Directors. The locations you will support are across London & South East. The role will involve working from home and travel to locations and occasionally to Head Office which is based in Oxfordshire.

The Regional HR Manager will have a direct reporting line to the Head of HR and will have responsibility for providing support and HR advice to our teams in London and South East.

The role will encompass the following key responsibilities: -

• Building strong, professional relationships with line managers, senior managers and Directors in the region, working closely with the MD.
• Working with our clients to ensure their people needs are met.
• Providing commercially focussed advice and support to Managers on all Employee Relations issues in line with Company procedures including performance management, disciplinary, grievance, redundancy, change management, absence and sickness absence issues
• Raising and improving Managers awareness of current and new Employment Legislation
• Analysing and Identifying trends and proactively addressing issues of high turnover, sickness and cost savings with the Business
• Working to reduce any Employment Tribunal claims and manage any claims within the business, including formulation of ET3 responses and preparation of bundles and witness statements.
• Working with the business, leading from an HR perspective in the region on restructuring & change management
• Developing and maintaining positive relationships with any local Trade Union representatives and employee forums, ensuring effective consultation is conducted.
• Working with the HR Director and team revising, reviewing and implementing new systems, processes and HR documentation to support the business to move forwards.
• Innovating and implementing new HR projects
• Supporting the L&D team from time to time with HR related training.
• Overseeing statutory Hygiene & Safety Training including Food Safety Level II & III, Health and Safety Level II& III and Child Safety Training where appropriate.

Essential requirements for the position:-

• Proven generalist HR experience, preferably gained within a hospitality and/or contract catering environment
• CIPD level 5 qualified or above
• Strong generalist HR background and experience of complex HR issues including redundancies, dismissals, grievances and change management
• Experience of working with remote teams
• Up to date knowledge of Employment Law
• Excellent written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Experience of working in multi-site/mobile/remote capacity
• Excellent written and verbal communication skills and able to articulate and communicate effectively at all levels.
• Ability to multi-task, work well under pressure and use own initiative.
• Team player, but able to work autonomously and remotely.
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures.
• Experience and knowledge of TUPE
• Team player, but able to work autonomously and remotely.
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures.

Desirable experience required for the position :-

• Ability to influence key decision-makers and to challenge when necessary
• Ability to multi-task, work well under pressure and use own initiative
• Team player, but able to work autonomously and make own decisions
• Flexible, adaptable and ability to travel on a regular basis
• Ability to lead and support in a hands-on capacity when required.
• Experience of working with clients

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.