Regional Housing Services Leader

Southern Housing; Beech; Presencial; GBP 75.000 - 95.000; Jornada completa

Descripción de la vacante

Southern Housing is seeking an experienced Head of Local Link to lead resident-focused housing services across a region, ensuring high-quality support from arrival to resolution. You will oversee neighbourhood management, home ownership and independent living, driving consistency and resident satisfaction.

You will build strong relationships with authorities and partners, lead teams, use data to improve outcomes, manage budgets and contracts, and champion health and safety and inclusive

Formación

• Experience leading frontline housing, neighbourhood or resident services teams.
• Strong people leadership and coaching skills.
• Experience improving services and delivering positive outcomes for residents.

Responsabilidades

• Lead and develop high-performing teams delivering resident services.
• Drive delivery of the Local Link model across your region.
• Own operational performance and continuously improve services.
• Build relationships with local authorities, partners and community stakeholders.
• Use resident feedback and performance data to improve outcomes.
• Manage budgets, contracts and resources effectively.
• Lead on complex cases, neighbourhood improvement plans and complaints.
• Support resident involvement through panels and engagement activities.
• Ensure compliance with health and safety, regulatory and organisational requirements.
• Act as an inclusive leader to inspire teams daily.

Conocimientos

People leadership

Coaching

Stakeholder management

Communication

Performance analysis

Change management

Problem solving

Driving licence

Descripción del empleo

Southern Housing is seeking an experienced Head of Local Link to lead resident-focused housing services across a region, ensuring high-quality support from arrival to resolution. You will oversee neighbourhood management, home ownership and independent living, driving consistency and resident satisfaction.

You will build strong relationships with authorities and partners, lead teams, use data to improve outcomes, manage budgets and contracts, and champion health and safety and inclusive