Head of Local Link: Resident Services Leader

Southern Housing; Horsham; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Southern Housing is seeking a Head of Local Link to lead resident-focused housing services across a region. You will guide neighbourhood management, home ownership and independent living, ensuring high-quality support throughout residents' journeys.

You'll oversee teams, drive delivery of the Local Link model, manage budgets, build relationships with local authorities and stakeholders, and use feedback and performance data to improve outcomes.

Qualifications

• Experience leading frontline housing, neighbourhood or resident services teams.
• Strong people leadership and coaching skills.
• Experience improving services and delivering positive outcomes for residents.
• Excellent communication and stakeholder management abilities.
• Sound knowledge of housing management and resident-focused services.
• Ability to analyse performance information and make informed decisions.
• Strong organisational and problem-solving skills.
• Experience managing change and driving continuous improvement.
• A full UK driving licence and access to a vehicle.

Responsibilities

• Lead and develop high-performing teams delivering resident services.
• Drive the successful delivery of the Local Link model across your region.
• Take ownership of operational performance and continuously improving services.
• Build strong relationships with local authorities, partners and community stakeholders.
• Use resident feedback and performance data to improve outcomes.
• Managing budgets, contracts and resources effectively.
• Lead on complex cases, neighbourhood improvement plans and complaint resolution.
• Supporting resident involvement through panels, consultations and engagement activities.
• Ensuring compliance with health and safety, regulatory and organisational requirements.
• Acting as a visible and inclusive leader who inspires teams to deliver their best every day.

Skills

People leadership

Coaching

Communication

Stakeholder management

Housing management

Performance analysis

Organization

Problem solving

Change management

Driving licence

Job description

Southern Housing is seeking a Head of Local Link to lead resident-focused housing services across a region. You will guide neighbourhood management, home ownership and independent living, ensuring high-quality support throughout residents' journeys.

You'll oversee teams, drive delivery of the Local Link model, manage budgets, build relationships with local authorities and stakeholders, and use feedback and performance data to improve outcomes.