Regional Head Of Data Centre Operations

HSBC Global Services Limited; Barnsley; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global bank is seeking a Regional Leader for Data Centres in Europe, aiming to continuously improve operations and ensure the highest standards of service. The role involves managing critical infrastructure, providing innovation in processes, and fostering relationships with various stakeholders to uphold service quality. Suitable candidates will have extensive experience in Data Centre management, operational efficiency, and leadership.

Qualifications

• Strong knowledge of Data Centre Infrastructure and lifecycle management.
• Experience in leading and managing teams.
• Expertise in sustainability and risk management.

Responsibilities

• Manage Data Center Infrastructure on a 24/7/365 basis.
• Ensure technical and operational resilience.
• Lead regional projects and financial planning for operations.

Skills

Data Centre Infrastructure

Mechanical Management

Electrical Management

Relationship Management

Operational Risk Management

Innovative Mindset

Education

Experience in IT Infrastructure

Financial Planning

Project Management

Job description

Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world to bank quickly, simply, and securely. They also run and manage our IT infrastructure, data centres, and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include DevOps Engineers, IT Architects, Front and Back End Developers, Infrastructure specialists, Cyber experts, as well as Project and Programme managers.

Role Purpose:

This role is required to provide Regional Leadership of all Data Centres (both colocation & in-house) and Equipment Rooms across the Europe region (excluding UK) as well as supporting the global Data Centre function with driving continuous improvement in Data Centre processes and controls to maintain the integrity of Data Centre services. It includes accountability for the continuous operation, evolution of the infrastructure, and floor management practices. The role involves removing obstacles that hinder the Data Centre teams' progress, supporting the Data Centre Product Owner in maintaining the Product Backlog, managing conflict, and embedding agile principles. Strong interface and relationship management with local Data Centre teams, Corporate Services, wider infrastructure, Physical Security, and third-party colocation vendors are required.

The focus is on operating and maintaining the uptime of critical environments on a 24/7/365 basis, ensuring minimal disruption due to infrastructure failure. The role provides leadership, technical support, and motivation across the Wider Europe region and is responsible for adopting the highest standards and best practices throughout the facilities.

Duties & Responsibilities:

• 24/7/365 operational management of the Data Center Infrastructure, focusing on technical, operational, mechanical, and electrical resilience.
• Physical security and access control of Data Centers and equipment rooms across all locations.
• Coordinate and manage safe changes to infrastructure, adhering to HSBC controls and driving continuous improvement.
• Own the Data Centre Operations Health Dashboard and ensure Data Centre controls compliance across Wider Europe.
• Collaborate with internal and external parties to uphold the integrity of Mechanical and Electrical infrastructure and work with third-party colocation vendors to ensure service quality and value.
• Provide technical support during incidents and to Problem Management.
• Ensure appropriate technical expertise for project management and operational support.
• Manage regional projects such as new data centers, relocations, and demises.
• Provide financial planning for capital and operational expenses, along with governance of tape/media inventory and movement.

Experience & Qualifications:

• Good knowledge of Data Centre Infrastructure, including Mechanical and Electrical Management.
• Strong experience in IT Infrastructure Hardware, Hosting, Inventory, and Lifecycle Management.
• Understanding of Financial Planning, Capital Projects, and Depreciation principles.
• Leadership and Relationship Management experience.
• Operational and Reputational Risk Management and Governance expertise.
• Sustainability Leadership.
• Innovative mindset.

We value diversity and are committed to creating inclusive workplaces. We are a Disability Confident Leader and offer interviews to candidates with disabilities or long-term conditions who meet the minimum criteria. For accommodations during the recruitment process, contact our Recruitment Helpdesk via email at hsbc.recruitmenthsbc or call [phone].