Regional General Manager

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading facilities management company seeks a Regional General Manager to drive operational excellence across the Midlands. The ideal candidate will possess substantial experience in field service leadership, exhibit exceptional people skills, and demonstrate a strong capacity for growing the business organically. With a focus on customer satisfaction and staff engagement, this pivotal role will ensure the integration of new operations, fostering a culture of high performance within a rapidly expanding organization.

Benefits

Performance related bonus

Benefits package

Qualifications

• At least seven years’ experience in relevant Field Service operational leadership role.
• Exceptional communication and collaboration skills required.
• Proven experience in growing businesses organically.

Responsibilities

• Championing a culture of high performance & values.
• Integrating operations of new customers to deliver outstanding service.
• Implementing sales & marketing strategies for organic growth.

Skills

Communication

Leadership

Collaboration

People Skills

Creative Thinking

Dynamic Mindset

Education

University or post graduate degree

Job description

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Salary: Competitive salary, plus performance related bonus and benefits

Location: Midlands

Our client is an entrepreneurial, rapidly growing Field Service business, in the Facilities Management and Property Services sector. They are seeking to recruit a Regional General Manager to lead the effective and efficient delivery and organic growth of the company's operations across the Midlands.

Reporting to the Head of Operations in this newly created role, the successful candidate will be responsible for seamlessly integrating the operations of new acquisitions and customers as the company grows and delivering an outstanding customer service and colleague experience.

Responsibilities will include:

• Championing a culture of high performance & values whilst maintaining a laser focus on ensuring colleagues are motivated, engaged, trained and equipped
• In conjunction with the Head of HR, resource plan for growth, recruit talented new colleagues in a timely fashion, succession plan and develop colleagues for their current and future roles
• Managing performance in alignment with culture and values
• Working closely with the technical function, delivering services in the most environmentally responsible way both in terms of service delivery and treatment
• Delivering outstanding customer service, leading to best-in-class customer satisfaction and retention rates
• Working closely with the Commercial function, implement sales & marketing strategies to promote ever greater customer engagement and to achieve organic growth targets
• Seamlessly integrating the operations of new customers as the company grows, to deliver outstanding customer service
• Identifying potential acquisition targets and seamlessly integrate the operations of new bolt-on acquisitions
• Deploying group policies, processes, technology and services throughout the operational delivery organisation to deliver consistent service quality, efficiency and a “one company” focus

Candidate requirements:

• A University or post graduate degree or experience in lieu
• A valid driving license and access to a vehicle
• At least seven years’ experience in relevant Field Service operational leadership role in a highly entrepreneurial, fast growth environment
• Exceptional communication and collaboration skills – both written and verbal
• Effective leadership of diverse teams
• Championing and supporting the implementation of technology solutions in a technologically diverse operating environment
• Proven experience in growing businesses organically
• Exceptional “people skills” to establish rapport, build relationships and engage with people across all levels of the business
• Creative, dynamic and highly commercial, with a modern and innovative mindset

If this sounds of interest please send your CV in Word format, quoting reference 32902/LT/ED detailing your current remuneration package and availability. If your application is of interest, one of our consultants will be in touch.

We regret that due to the high volume of responses, only those candidates that are progressing to the next stage will be contacted.