Regional Funeral Service Advisor - Grimsby & Skegness (Hiring Immediately)

JR United Kingdom; North East; On-site; GBP 25,000; Full time

Job summary

Une entreprise de services funéraires de renom recherche un Funeral Plan Arranger pour rejoindre son équipe. Le rôle implique de fournir des conseils sur les plans funéraires, de gérer les relations avec les clients et de travailler de manière autonome dans la région de Grimsby et Skegness. Les candidats doivent posséder un permis de conduire UK et faire preuve d'empathie et de compétences en communication pour aider les familles dans des moments difficiles.

Benefits

30% de réduction sur les produits Co-op

23 jours de congés

Pension avec jusqu'à 10% de contributions de l'employeur

Programme d'assistance aux employés

Développement de carrière

Qualifications

• Permis de conduire UK complet et accès à un véhicule.
• Expérience en vente ou service client souhaitée.
• Compétences en communication et capacité à établir des relations.

Responsibilities

• Fournir des conseils d'experts sur les plans funéraires.
• Gérer son propre calendrier et suivre les demandes des clients.
• Travailler en étroite collaboration avec les équipes de succursale.

Skills

Communication

Empathie

Organisation

Service client

Job description

Regional Funeral Service Advisor - Grimsby & Skegness (Hiring Immediately), north east england

Client:

Co-op

Location:

north east england, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

Job Description:

Funeral Plan Arranger
£24,609 per annum plus benefits
Full time, 37.5 hours per week
Covering Grimsby, Skegness and the surrounding East Yorkshire and Lincolnshire region

You’ll need a full UK driver’s licence and access to a vehicle for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role, no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries, and build relationships in your local community.

What you’ll do

1. Provide clients with expert guidance on funeral plans, helping them understand their options and plan their perfect service, in line with guidelines and regulations.
2. Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, as well as follow up on enquiries received.
3. Keep accurate records in line with policies and regulations, managing client documentation safely, with discretion, and in a timely manner.
4. Work closely with branch teams, providing guidance and support on funeral plan enquiries, and supporting admin work when required.

Ideal candidate qualities

• Full UK driving licence and access to a vehicle.
• Experience in sales, customer service, financial services, or client-facing roles supporting clients in purchasing products (advantageous but not required).
• Excellent communication skills and ability to build meaningful relationships.
• Keen eye for detail and accuracy to adhere to policies and regulations.
• Strong admin and organisational skills, ability to work independently and manage your diary, including travel to client meetings.
• High levels of empathy, discretion, and strong listening skills to understand clients’ needs during vulnerable times.
• Passion for delivering excellent service and positive client outcomes.

Benefits

Includes 30% off Co-op products, 23 days holiday, pension with up to 10% employer contributions, Employee Assistance Programme, virtual GP, free eye tests, career development, and more.

Inclusive hiring

We welcome applications from everyone, including those with disabilities. Reasonable adjustments can be made during recruitment. We are part of the Disability Confident scheme. Please specify if you wish to be considered under this scheme when applying.

Post-application, background checks including DBS, media, and health questionnaires will be performed. The role requires FCA regulation training and checks to ensure compliance with financial advising standards.