Regional F&I Performance Manager

Group 1 Automotive; Cambridge; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars, plus?

Company pension scheme

Flexible working options

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Paid day to volunteer

Company share purchase plan

Refer a friend

Training and development opportunities

Life assurance

Job summary

Group 1 Automotive is seeking a Regional F&I Performance Manager to drive Finance & Insurance performance and customer outcomes across a multi-store region in the East of England. You will coach and support dealership teams, embed best practice and lead OEM brand initiatives to deliver sustainable growth.

You’ll combine field leadership with hands-on analysis, working with Heads of Business and Regional Leadership Teams to identify opportunities, implement improvement plans and monitor progress

Qualifications

• Strong understanding of automotive Finance & Insurance products, customer retention and dealership operations.
• Proven track record of improving commercial performance and delivering results across single or multiple sites.
• Experience coaching, developing and motivating high-performing sales and F&I teams.
• Excellent stakeholder management, communication and influencing skills, with the confidence to challenge constructively.
• Strong analytical and problem-solving abilities, using data and insight to identify opportunities and drive improvement.
• Good understanding of regulatory requirements, compliance standards and delivering fair customer outcomes.
• Highly organised, with the ability to manage multiple priorities and build effective relationships across a regional operation.
• Experience leading business change, performance improvement initiatives or regional projects would be beneficial.
• Must hold a valid UK driving licence

Responsibilities

• Drive Finance & Insurance and customer retention performance across an assigned geographical region
• Support dealerships in achieving financial, operational and customer outcome objectives
• Coach and develop Business Managers, Sales Managers,Sales Controllers and dealership leadership teams
• Identify performance opportunities and implement practical improvement plans
• Conduct structured F&I Health Checks, reviewing processes, customer journeys and operational standards
• Lead performance improvement activity within designated Focus Sites, ensuring clear accountability and measurable results
• Build strong working relationships with Heads of Business, General Managers, Franchise Directors and Regional Leadership Teams
• Facilitate regional reviews, workshops and best practice sharing sessions across the business
• Support the onboarding, induction and development of newly appointed F&I colleagues
• Act as an OEM Lead for allocated brands, supporting the implementation of brand initiatives and standards
• Promote a culture of continuous improvement, compliance and outstanding customer experience

Skills

F&I knowledge

Coaching leadership

Customer experience

Stakeholder mgmt

Data analytics

Regulatory compliance

UK driving licence

OEM brand programs

Job description

Regional F&I Performance Manager

Field based travel to stores across East & East Anglia

Your Leadership, Our Future. Shaping strategies to accelerate growth and deliver results.

As a Regional F&I Performance Manager, you'll play a critical role in supporting dealership teams across your region to deliver exceptional Finance & Insurance performance, improve customer outcomes and drive sustainable growth.

This is a highly visible, field-based leadership role where you'll work closely with dealership management teams, coaching, challenging and supporting colleagues to achieve their full potential. You'll help embed best practice, improve performance and ensure our teams consistently deliver outstanding experiences for our customers.

Alongside your regional responsibilities, you'll also act as an OEM Lead for selected brands, providing expertise and supporting divisional performance initiatives across the wider business.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Drive Finance & Insurance and customer retention performance across an assigned geographical region
• Support dealerships in achieving financial, operational and customer outcome objectives
• Coach and develop Business Managers, Sales Managers,Sales Controllers and dealership leadership teams
• Identify performance opportunities and implement practical improvement plans
• Conduct structured F&I Health Checks, reviewing processes, customer journeys and operational standards
• Lead performance improvement activity within designated Focus Sites, ensuring clear accountability and measurable results
• Build strong working relationships with Heads of Business, General Managers, Franchise Directors and Regional Leadership Teams
• Facilitate regional reviews, workshops and best practice sharing sessions across the business
• Support the onboarding, induction and development of newly appointed F&I colleagues
• Act as an OEM Lead for allocated brands, supporting the implementation of brand initiatives and standards
• Promote a culture of continuous improvement, compliance and outstanding customer experience

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you

• Strong understanding of automotive Finance & Insurance products, customer retention and dealership operations
• Proven track record of improving commercial performance and delivering results across single or multiple sites
• Experience coaching, developing and motivating high-performing sales and F&I teams
• Excellent stakeholder management, communication and influencing skills, with the confidence to challenge constructively
• Strong analytical and problem-solving abilities, using data and insight to identify opportunities and drive improvement
• Good understanding of regulatory requirements, compliance standards and delivering fair customer outcomes
• Highly organised, with the ability to manage multiple priorities and build effective relationships across a regional operation
• Experience working with multiple automotive brands, OEM programmes and retailer network operations would be advantageous
• Experience leading business change, performance improvement initiatives or regional projects would be beneficial
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.