Regional Director, SME Business Banking

HSBC Global Services Limited; Birmingham; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Director for SME Business Banking to lead a team focused on driving revenue and fostering customer relationships. This role is pivotal for developing strategies that align with the bank's goals while ensuring a high-performance culture. The ideal candidate will have strong leadership experience, excellent interpersonal skills, and a deep understanding of the UK market. This position offers a unique opportunity to make a significant impact in a dynamic and supportive environment, where diversity and inclusion are valued.

Benefits

Private Healthcare

Enhanced Maternity and Adoption Pay

Contributory Pension Scheme

Professional Development Opportunities

Qualifications

• Proven leadership in managing teams and achieving targets.
• Strong understanding of the UK market and stakeholder connectivity.

Responsibilities

• Lead business objectives to drive revenue and achieve targets.
• Build and maintain client relationships and manage financial crime risk.

Skills

Leadership Experience

Coaching Skills

Knowledge of UK Market

Interpersonal Skills

Decision Making

Customer Understanding

Job description

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay, support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Regional Director, SME Business Banking.

The Regional Director will act as an ambassador of the Bank to the external local market, cultivating collaborative relationships with external stakeholders including political, business, and community entities. They will be responsible for managing, leading, and developing an SME Business Banking coverage team for the local SME business market. The role includes full credit and operational risk oversight and supports the formulation and implementation of strategy.

The role holder will champion a customer-obsessed and high-performance culture across the business and embed this mindset within SME Business Banking colleagues to better serve our customers. They will develop a sustainable local business growth strategy, focusing on maximizing existing customer relationships and cultivating new-to-bank opportunities, aligned with the bank’s overall goals. This role has full Profit & Loss (P&L) responsibility as a business head, as well as ensuring fair outcomes for customers.

In this role, you will:

1. Lead the execution of business objectives to drive revenue and achieve the Annual Operating Plan targets and KPIs, building a sustainable business model through relationship building, customer contact plans, and pipeline management.
2. Identify sales opportunities tailored to client needs and manage these from identification to sale.
3. Share key business management metrics with the team to drive performance and coaching.
4. Lead change initiatives, foster a positive work culture, and communicate effectively.
5. Conduct performance evaluations and support professional development.
6. Build and maintain client relationships within your area, and represent the region in leadership meetings and external events.
7. Manage financial crime risk throughout the client lifecycle by identifying, assessing, and mitigating risks.

To be successful, you should have:

1. Strong leadership experience managing frontline teams with proven coaching skills.
2. Extensive knowledge of the UK market, including the impact of geopolitics on business outcomes, and stakeholder connectivity.
3. Experience in performance-driven environments achieving customer and financial targets.
4. Excellent interpersonal and communication skills, with the ability to inspire, influence, and negotiate.
5. The ability to operate effectively under pressure, make prompt decisions, and handle ambiguity responsibly.
6. Ability to understand customer businesses and priorities at all levels.

Positions are available across multiple regions in the UK.

At HSBC, we value diversity and inclusion, striving to create workplaces where everyone can thrive regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are a Disability Confident Leader and will offer interviews to candidates with disabilities, long-term conditions, or neurodivergence who meet the role's minimum criteria.

If you require accommodations during the recruitment process, please contact our Recruitment Helpdesk:

• Email: [e-mail]
• Telephone: [phone]