Regional Director Localities - Property Services

Sovereign Housing Association Limited; Basingstoke; On-site; GBP 70,000 - 90,000; Full time

Job summary

A prominent housing association in the UK seeks a Regional Director, Localities. In this leadership role, you will oversee a team responsible for delivering high-quality property repairs and maintenance services. You will manage complex budgets, engage with stakeholders, and drive efficiency while ensuring customer satisfaction. The ideal candidate will have a proven track record in a customer-focused environment and strong leadership capabilities.

Benefits

25 Days Holiday + Bank Holidays

Generous matched pension scheme

Access to 24/7 virtual GP service

Flexible working options

Private medical and dental insurance options

Qualifications

• Experience in a large, complex maintenance and engineering organization.
• Strong ability to plan, track and forecast budgets.
• Knowledge of health, safety, and environmental legislation.

Responsibilities

• Lead a team to deliver high-quality property repairs and maintenance services.
• Manage complex annual budgets and ensure compliance.
• Develop and maintain stakeholder management plans.

Skills

Leadership in a multi-disciplinary customer-focused team

Programme development and performance improvement

Analytical skills for financial tracking

Strategic thinking and commercial acumen

Customer service excellence

Job description

Here at SNG our vision is to have a positive and lasting impact on our customers lives by offering them safe high-quality homes and connected communities. We'll do this by shaping our services around customer, asset, and place within specific localities.

We are currently recruiting for a results driven, operations professional to join us as a Regional Director, Localities. The successful applicant will be responsible for leading the delivery of pro-active property services and maintenance services across our South-West region.

The Role

You will lead a large team to deliver a safe, customer centric, high quality, value for money, property repairs, improvements, projects, and maintenance services. The delivery will be through a mixture of an inhouse workforce and sub-contractors and main contractors and may also use external consultants to assist. You will need to ensure that all works are undertaken in a competent and safe manner with our customers and the centre of everything we do and ensure that SNG meets its commitments, monitors its performance, and evidences its delivery relating to all its regulatory and legislative obligations.

Responsibilities include:

• Management of significant, complex annual budgets, ensuring appropriate monitoring of expenditure and compliance with procedures, levels of authority and audit requirements
• Delivering improvement programmes and projects to agreed performance and financial standards and targets, ensuring customer satisfaction, cost effectiveness and value for money
• Ensuring all resource services, including suppliers, are effectively deployed to maximise productivity and customer benefit
• Establish and maintain own effectiveness by developing working relationships with all stakeholders, ensuring integrated contribution to SNG's corporate objectives whilst observing SNG's policies, procedures, and ways of working
• Developing and regularly review stakeholder management plans and take the lead in pro-actively engaging and overseeing relationships with key stakeholders and partnering agencies
• Leading on all strategic and operational elements of service delivery across localities both residential and non-residential portfolio
• Working collaboratively with cross functional senior leaders to deliver the Corporate Plan, ensuring key projects and activities are achieved in a timely and cost-effective way, delivering the agreed business outcomes and benefits
• Driving business effectiveness, creative and innovative solutions to improve customer service and efficiency of delivery whilst ensuring procedures are followed and compliance and regulatory standards are met

What we're looking for

• Experience of leading a multi-disciplinary customer focused team in a large and complex maintenance and engineering organisation
• Excellent knowledge of programme development and performance improvement in a customer focussed environment
• Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks
• Able to analyse business information and formulate metrics that deliver permanent or consolidated progress.
• Exhibit strategic thinking, commercial acumen and values driven behaviours to fulfil our ambitious corporate plan and customer impact, asset, and home & place strategies at both a locality and ‘SNG' level
• Evidence of delivering on innovative concepts, utilising future changes in policy to support flexibility in a responsive organisation
• Have a track record of meeting deadlines and working effectively with others in a complex and dynamic environment
• Knowledge of relevant health, safety, and environmental legislation with focus on compliance within all activities undertaken by the teams.
• Evidence of excellent customer service achievements in a complex delivery environment

We have some fantastic benefits on offer at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Generous matched pension scheme (up to 12%), life cover at 4x your salary
• Access to a range of wellbeing benefits, including 24/7 virtual GP service
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. We're keen to secure leaders who share our values in this space, take a look at our careers site to learn more.