Regional Delivery Manager

Evri; Swindon; On-site; GBP 70,000 - 90,000; Full time

Job summary

Evri Swindon is seeking a Regional Delivery Manager to lead delivery performance across the region. You will coach Community Delivery Managers, shape strategy, and empower teams to deliver an exceptional customer experience in a fast-moving logistics environment.

You will own regional targets and budgets, recruit and retain self-employed couriers, manage resource planning, and drive seven-day operations while collaborating with depot leaders and the GMB union.

Qualifications

• Current UK Driving Licence.
• Proven ability to coach, support, and motivate teams.
• Strong problem-solving skills and ability to plan effective contingencies.
• Previous success in leading agile, high-performing teams.
• Knowledge of the self-employed courier model.
• Experience of setting and managing a budget.
• Confident negotiator with adaptable communication style.

Responsibilities

• Own regional performance targets and customer satisfaction by coaching Community Delivery Managers.
• Influence and forecast the regional budget and cost controls to ensure profitability.
• Maximise service coverage by recruiting, retaining, engaging, and managing self-employed couriers.
• Lead courier resource planning with Resource Planners for full coverage and capacity.
• Drive courier performance to ensure 7-day operation success.
• Oversee regional delivery unit estate, procurement, location management, and service provision with Controllers.
• Build and maintain strong relations with the GMB union to support self-employed couriers.
• Build collaborative relationships with depot leaders and stakeholders for seamless parcel journeys.
• Own escalated customer complaints and drive swift resolution with Customer Services.

Skills

Coaching

Leadership

Budget management

Agile teams

Negotiation

Self-employed courier model

Problem solving

Job description

Swindon Depot, Unit D3-D6, Sterling Road South, Marston Park, Swindon, Swindon, United Kingdom

Job Description

Posted Thursday 30 July 2026 at 00:00 | Expires Sunday 30 August 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Were Hiring! Regional Delivery Manager – Swindon !

We’re on the lookout for a dynamic, people-focused leader to take charge of delivery performance across one of our key regions. As a Regional Delivery Manager, you’ll be at the heart of our operation, driving results, shaping strategy, and empowering your team to deliver an exceptional customer experience. This is more than a management role, it’s an opportunity to make a real impact, influence regional performance, and shape the future of delivery. If you’re a natural leader with a passion for people and operational excellence, we’d love to hear from you.

This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look below to understand what you’ll be doing as Regional Delivery Manager:

• Taking responsibility for regional performance targets and customer satisfaction by coaching and guiding a team of Community Delivery Managers.
• Influencing, delivering, and forecasting the regional budget and cost controls (courier fees, contractor spend, ad-hoc payments, team expenses, and overrides), ensuring profitability and cost efficiency.
• Maximising service coverage through effective recruitment, retention, engagement, and change management of self-employed couriers.
• Leading resource planning for couriers, working with Resource Planners to ensure full coverage and stable delivery capacity.
• Driving courier performance through your team to ensure success in a 7-day operation.
• Overseeing the delivery unit estate in your region, including procurement, location management, and service provision in partnership with Delivery Unit Controllers.
• Building and maintaining a positive, professional relationship with the GMB union, ensuring Evri remains a leader in recognising and supporting self-employed couriers.
• Developing strong, collaborative relationships with depot leaders (especially the Depot General Manager) and internal stakeholders to ensure a seamless end-to-end parcel journey.
• Owning customer complaint escalations and ensuring swift resolution through collaboration with Customer Services and leadership of your team.

Still interested? Great News! We are looking for:

• Current UK Driving Licence.
• Proven ability to coach, support, and motivate teams.
• Strong problem-solving skills and ability to plan effective contingencies.
• Previous success in leading agile, high-performing teams.
• Knowledge of the self-employed courier model.
• Experience of setting and managing a budget.
• Confident negotiator with adaptable communication style.

If you’re motivated by building, shaping and delivering growth in a fast-moving logistics environment, we’d like to hear from you.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

Swindon Depot, Unit D3-D6, Sterling Road South, Marston Park, Swindon, Swindon, United Kingdom