Regional Customer Service Support Lead

JR United Kingdom; Hellaby; On-site; GBP 33,000 - 44,000; Full time

Job summary

An exciting opportunity awaits as a Regional Customer Service Support Lead in the evolving energy sector. Join a dynamic team dedicated to enhancing customer satisfaction and operational efficiency. This role involves providing inspirational leadership, managing a team, and driving improvements in service delivery. With a competitive salary and the chance to make a real impact in a forward-thinking company, this position is perfect for those passionate about customer service and team development. If you're ready to power your career and lead a dedicated team, apply today!

Qualifications

• Must possess NVQ level 4, HNC, or equivalent qualifications.
• Proven ability to manage priorities effectively.

Responsibilities

• Provide leadership to an office-based team of up to 12 people.
• Drive efficiency and improve customer outcomes.
• Manage team priorities to ensure SLAs are met.

Skills

Leadership

Customer Service

Team Management

Process Improvement

Education

NVQ Level 4

HNC or above

2 A Levels or equivalent

Job description

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Regional Customer Service Support Lead, Hellaby

Client: Northern Powergrid

Location: Hellaby

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Do you want to help power your career and be part of an evolving energy industry?

An exciting opportunity has arisen for an enthusiastic Regional Customer Service Support Lead to join our Field Operations Team.

The energy industry is advancing with investment in smart technology innovation. Northern Powergrid, responsible for powering 8 million customers across the Northeast, Yorkshire, and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.

We seek passionate individuals who are committed to developing their team and have a ‘Customer First’ mindset. As a Regional Customer Service Support Lead, you will provide inspirational leadership to manage administrative colleagues and deputize for the Regional Customer Service Manager when required. Your role will support regional projects, drive improvements in customer satisfaction, facilitate proactive customer communication, and provide real-time customer support.

We offer a competitive salary between £33,183 and £43,526. Our Regional Customer Service Support Leads are central to our region's success. The team performs a wide range of customer and administrative activities that keep the region operational. We look forward to hearing from candidates passionate about our company and industry, eager to succeed. Apply now and we’ll be in touch.

Key Responsibilities:

• Providing inspirational leadership and direction to your office-based team of up to 12 people. You will nurture and develop team members, ensuring they are skilled and proficient, delivering a 10 out of 10 service.
• Ensuring working practices and standards are aligned with the Regional Customer Service Support model.
• Constructively challenging the status quo; seeking ways to improve efficiency, effectiveness, and standards.
• Driving and embedding change across the team, improving processes for better customer outcomes.
• Managing team priorities to ensure key processes are delivered in line with SLAs, such as customer communications and contractor payments.
• Collaborating with colleagues in other regions to share best practices and optimize resourcing.
• Deputizing for the Customer Service Manager on projects, initiatives, and service improvements.

Qualifications and Attributes:

• Essential: NVQ level 4, HNC or above, or 2 A levels or equivalent qualification.
• Proven ability to manage priorities effectively.

Click here to apply today

Visit northernpowergrid.com/careers to find out more about this and other opportunities.

Posted: 1 May

Closing date for applications: 13 May

Interviews are expected to be held on 21 and 23 May in Hellaby.

Please note, due to licensing requirements, successful candidates may need to undergo a basic Disclosure and Barring Service (DBS) check, especially if their role involves visiting customer premises. Please confirm in your application if you consent to this check.

Applicants will be considered based on suitability for the role, regardless of sex, marital status, sexual orientation, gender re-assignment, race, age, or disability, in accordance with the Equality Act 2010.