Regional Customer Relationship Manager

Integrated Care System; Hatching Green; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care provider in the UK is seeking a Regional Customer Relationship Manager to support occupancy growth in care homes. This role involves managing enquiries, networking in the community, and developing marketing strategies. The ideal candidate will have a background in sales, proficiency with CRM software, and excellent communication skills. A full UK driving license is required. This position offers a competitive rewards package and career development opportunities.

Benefits

Competitive salary

Commission structure

Retail and leisure discounts

Wellbeing support

Career development opportunities

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data on Salesforce or similar CRM.
• Confident in using Microsoft Office (Excel/PowerPoint).
• Full UK driving license.

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Network within the community to raise the profile of the home.
• Support local marketing activities to generate leads.
• Identify opportunities to improve sales and marketing performance.

Skills

Sales and marketing experience

Data analysis on Salesforce or similar CRM

Self-motivated and target-driven

Excellent communication skills

Confident user of Microsoft Office

Job description

Barchester Healthcare, an industry-leading care provider, is seeking a Regional Customer Relationship Manager to join their team. This role is responsible for supporting a region to increase occupancy, working alongside an exceptional management team to ensure the success of first-class care homes.

Main duties of the job

The Regional Customer Relationship Manager will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets, networking within the local community to raise the profile of the home and generate enquiries, and supporting local and wider marketing activities to generate enquiries, drive conversion rates, and increase occupancy. The successful candidate will have proven sales and marketing experience, the ability to analyze data on Salesforce or similar CRM application, and be self-motivated and target-driven.

About us

Barchester Healthcare is an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK. They are dedicated to providing their residents with exceptional quality care and ensuring that their team are respected and their contribution valued.

Job responsibilities

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Person Specification

Qualifications

• The ideal candidate will have proven sales and marketing experience, preferably in healthcare but not essential, the ability to analyze data on Salesforce or similar CRM application, and be self-motivated and target-driven. They will also have interpersonal and professional qualities, be a confident user of Microsoft Office (Excel/Powerpoint), and have a full UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.