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Regional Customer Relationship Manager

Barchester Healthcare

City Of London

Hybrid

GBP 30,000 - 40,000

Full time

Yesterday
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Job summary

A leading care provider in the UK is seeking a Regional Customer Relationship Manager to boost occupancy across care homes. The successful candidate will have a strong sales background, preferably in healthcare, with excellent communication and marketing skills. This role involves networking with the community, managing enquiries, and driving conversion rates. Join a supportive team offering opportunities for professional development.

Benefits

Attractive salary and competitive commission structure
Retail and leisure discounts
Wellbeing support
Career development opportunities

Qualifications

  • Proven sales and marketing experience, preferably in healthcare but not essential.
  • Ability to analyse data on Salesforce or similar CRM application.
  • Self-motivated and target-driven.
  • Confident user of Microsoft Office (Excel/PowerPoint).

Responsibilities

  • Manage enquiries to improve conversion rates and achieve occupancy targets.
  • Network within the local community to raise the profile of the home.
  • Support marketing activities to generate enquiries and drive conversion rates.
  • Identify opportunities to improve sales and marketing performance.
  • Provide informative tours and respond to sales enquiries.

Skills

Sales and marketing experience
Analytical skills
Self-motivated
Interpersonal qualities
Microsoft Office proficiency
Full UK driving licence

Tools

Salesforce or similar CRM application
Job description

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:
  • Attractive salary, alongside a competitive commission structure
  • Access to a range of retail and leisure discounts
  • Access to a range of wellbeing support and Best Doctors Service
  • Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
  • Managing enquiries to improve the conversion rates and achieve occupancy targets
  • Excellent communication skills
  • Networking within the local community to raise the profile of the home and generate enquiries
  • Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
  • Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
  • Proven sales and marketing experience, preferably in healthcare but not essential
  • Ability to analyse data on Salesforce or similar CRM application
  • Self-motivated and target driven
  • Interpersonal and professional qualities
  • Confident user of Microsoft Office (Excel/Powerpoint)
  • Full UK driving licence
NEED TO DO:
  • Represent Barchester and our state of the art home in a friendly and professional manner
  • Responsible for all sales activity for the home
  • Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
  • Engage with residents and relatives to understand their experience and requirements
  • Respond to sales enquiries
  • Actively generate leads and identify local marketing opportunities
  • Maintain a contacts database

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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