Regional Contract Manager

Kudos Services; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Kudos Services, a prominent Facilities Management company, seeks a Regional Contract Manager in London. The role entails ensuring operational excellence across NHS LIFT buildings, managing contracts, and fostering strong stakeholder relationships. Ideal candidates will have considerable FM experience and relevant educational qualifications.

Benefits

25 days Annual Leave + Bank Holidays

Life Assurance Scheme

Company Pension Scheme

Employee Assistance Programme

Qualifications

• At least 3 years' experience in the FM sector.
• Experience managing multi-site portfolios.
• Professional membership in IWFM or similar preferred.

Responsibilities

• Maintain and improve operational service delivery standards.
• Manage payment mechanisms and contractual obligations.
• Develop and execute performance plans and indicators.

Skills

Contract Management

Stakeholder Management

Operational Delivery

Communication

Education

Degree in Construction or Mechanical Discipline

Job description

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• 40 Hours pw - Monday to Friday 8am to 5pm
• 25 days Annual Leave + Bank Holidays
• Life Assurance Scheme
• Company Pension Scheme
• Employee Assistance Programme

Kudos Services is a well-established Facilities Management company working within the Healthcare Sector to deliver a high-quality Facilities Management service across 35 NHS LIFT buildings across the North West & London areas on behalf of its client, and is currently seeking a highly-skilled Contract Manager to join the team in London.

The Role

As a Regional Contract Manager, you will play an essential role in maintaining and improving our operational service delivery standards.

You will be responsible for working collaboratively with the South Technical Manager to deliver PPM and Reactive tasks at 100% within the relevant KPI, and with relevant project teams to protect the business against financial and reputational breaches through rigorous management of payment mechanisms and mitigation against unavailability.

Your contractual expertise will help to support effective operational delivery, and you will act as the subject matter expert on contractual interpretation and deliverables, ensuring that Kudos delivers to all contractual requirements, its associated schedules, and the Partnering Agreement.

You will develop and execute plans to deliver objectives, KPIs, Continuous Improvement Indicators and any other indicators as required to ensure optimal service delivery and customer satisfaction.

About You

Working to a strong values framework and positively influencing change will be important to you. The health centres are of significant importance to the local community, and you will be passionate about helping to drive their performance.

We're looking for an individual who can cultivate strong relationships with stakeholders, and this will be crucial, as you will be acting as the client liaison & interface between FMCo and LIFTCo.

You must have at least 3 years' proven experience operating in the FM sector with a demonstrable track record of directly managing multi-site portfolios within a large and complex estate, within a healthcare or similar PPP/PFI environment.

You will be able to comfortably demonstrate that you have a complex understanding of contractual matters, including interpreting contract clauses and obligations along with their effective and clear communication to others.

You will have Degree-level education in a relevant construction or mechanical discipline and hold or be working towards a professional membership, such as IWFM or similar. Completion of IOSH or NEBOSH training preferable.

Why work for Kudos?

At Kudos, we believe that our people are our most valuable asset, and that creating an environment for our employees that aligns with our core values, is essential to the success of the business.

Our Values:

• Supportive - We embrace partnership working
• Ethical - We act with integrity
• Innovative - We take ownership for understanding and improving Kudos.
• Ambitious - We continually strive to deliver the best possible service.
• Passionate - We are proud of the part we play in Kudos & the services we deliver.

Application Process

• Application & CV Screening
• Interview Via Teams with National Operations Manager & Contract Manager.
• Interview Via Teams/In person with Kudos CEO & Head of HR.

As part of this interview process, you will be required to complete a profiling assessment.